Primary Skills: Customer Interaction (Expert), Database Management (Advanced), Document Processing (Intermediate), Communication (Expert), Problem-solving (Advanced)Contract Type: W2 OnlyDuration: 4+ Months with Possible ExtensionLocation: #LI-RemotePay Range: $12 - $15 per hour on W2#LPJob Summary:This role involves direct interaction with customers and internal teams to manage pre-sales and post-sales service functions effectively. The successful candidate will handle service requests, manage returns and exchanges, update databases, and ensure the efficient processing of trouble tickets. The position requires meticulous document management and the ability to maintain accurate records of customer interactions and service statuses.Key Responsibilities:Interact with customers and company representatives across various platforms to manage service functions.Prepare documents and trouble tickets for returns, servicing, and exchanges; update databases accordingly.Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.Maintain records relating to returns, schedule changes, product updates, and pricing.Resolve return credit issues and handle requests for additional company materials.Must-Have Skills:Expertise in customer service and interaction.Proficient in database and document management.Strong problem-solving and communication skills.Industry Experience:Experience in a customer service role, ideally within the retail or technology sectors, would be beneficial but not essential.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!