Child Support Agent (Pool)

Salary : $43,047.00 - $50,580.00 Annually
Location : 325 East Russell Av High Point, NC
Job Type: Full Time
Job Number: 02827
Department: Child Support/Court Services
Opening Date: 04/09/2024
Closing Date: Continuous
GUILFORD COUNTY GOVERNMENT
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Service & Outcomes Excellence | Our People Matter
Description
Note: This posting is for opportunities in both the Greensboro and High Point offices.
General Statement of Duties
This position works to establish paternity, support, enforce orders and modify orders for children in single parent households, including those where one parent lives in another state. The position works to enable single parent households and custodians of children to be self sufficient.
Distinguishing Features of the Class
An employee in this class is responsible for investigating and locating the parents of minor dependent children to determine if the parent is capable of contributing to the support of the child. The employee must be familiar with investigative procedures and techniques used in a child support office. Work requires considerable firmness and tact in dealing with the parents of minors. A high degree of resourcefulness and the ability to interpret and apply a variety of procedures and regulations is required. Work is performed under general supervision and is evaluated through reports, conferences and public reaction.
Click here for more information on why YOU should join our team!
Examples of Duties
Duties and Responsibilities
Essential Duties

• Investigates and locates absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and the general public.
• Maintains caseloads in the ACTS system.
• Responds to participant questions and concerns.
• Manages reports.
• Interviews and negotiates with program participants.
• Prepares and presents cases in court.
• Establishes paternity and legal support obligations and/or monitors and initiates procedures for enforcing child support payments.
• Contacts and confers with the parent, magistrates, attorneys and other law enforcement agencies to ensure proper paternity for child.
• Maintains support payment records and overall case compliance through use of monthly reports and system generated reminders.
• Performs collections activities by utilizing methods such as (but not limited to): telephone contact, mail/email, court action, etc.
• Performs other duties related as assigned.

Recruitment Standards
Knowledge, Skills, and Abilities

• Considerable knowledge of investigative procedures and techniques.
• Ability to analyze, evaluate and recommend appropriate child support action.
• Ability to communicate effectively with parents of minor dependent children, law enforcement agencies and judiciary personnel to obtain pertinent information.
• Ability to maintain effective working relationships with other employees and the general public.
• Ability to present information orally or in report form.

Typical Qualifications
Minimum Qualifications

• Four-year degree, preferably in related field;
  
• OR, an Associate Degree, preferably in related field, and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work;
  
• OR, high school graduate and four years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

Supplemental Information
Physical Demands and Work Conditions
Must be able to physically perform the basic life operational functions of walking, lifting, fingering, grasping, talking, hearing and repetitive motion. Must be able to perform light work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Must possess the visual acuity to prepare and analyze data and figures, accounting, operate a computer terminal, and do extensive reading.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note
This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have achieved:

• No high school
• High school or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree or higher

02
How many years of experience do you have in eligibility, investigative, judiciary, or legal work? (Must be detailed in application.)

• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 or more years

03
This posting is for both the Greensboro and High Point Child Support Offices. Work assignments may change; however, please let us know if there is a preferred location:

• Greensboro
• High Point
• No preference

04
In 2-3 sentences, briefly describe how your degree and/or experience provides the knowledge, skills, and abilities needed to perform the work of Child Support Agent.
Required Question