IT Service Desk Specialist III
Job Locations:
US-CA-San Diego
ID: 2024-1726
Category: Core IT Svc.
Type: Regular Full-Time
Overview
ISHPI is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners. In this, we specialize in developing and performing Cybersecurity Engineering and Operations processes and activities to ensure systems and services achieve and maintain adequate levels of compliance and operational security posture throughout all phases of their lifecycle. We are currently seeking candidates for this position to support the Joint Base San Antonio (JBSA) IT Support effort.
Responsibilities
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II.
Qualifications
Accredited BS degree or higher and six (6) years of progressive experience demonstrating the required proficiency.
Certification Requirement: Requires active DoD 8570.01-M IAT Level II such as Comptia Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, SSCP or higher level.
Clearance Requirement: Selected candidate must be a U.S. Citizen and be able to obtain and maintain required security clearance. Active clearance preferred.
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