Director, Operations

Is your current job a nightmare? Make it a dream job at Mattress Firm!

Now hiring: (Remote) Director of Operations

Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future.

The Director, Operations oversees and optimizes multiple locations' operational efficiency and effectiveness within a specific region. This position is responsible for ensuring that all operational processes align with the company's objectives and standards while driving growth by executing strategic business objectives related to sales, profitability, customer services, management, warehouse operations, delivery, and merchandising. This includes supporting the Regional Vice Presidents of Sales and Operations, the local Operations teams, and the sales force while working cross-functionally with the field and the corporate office to develop and implement key strategic initiatives.

Essential Responsibilities

1. Manage multiple facilities
2. Develop and implement strategic plans for operational activities across all regional locations, aligning with overall organizational objectives.
3. Monitor the performance of each location within the region, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and profitability.
4. Develop and implement employee engagement initiatives such as programs, policies, and practices that promote a sense of belonging, purpose, and commitment among employees.
5. Oversee budgeting and financial forecasting for the region, ensuring that each location operates within allocated budgets and achieves financial targets.
6. Identify opportunities to streamline operational processes, reduce costs, and increase operational efficiency. Implement best practices and standard operating procedures across all locations within the region.
7. Lead a team responsible for inventory management, setting clear goals and objectives aligned with the organization's overall strategy. Ensure adherence to the cycle count process.
8. Ensure compliance with regulatory requirements, company policies, and quality standards across all operational activities. Implement measures to maintain high levels of quality and customer satisfaction.
9. Provide leadership and guidance to distribution center general managers and operational staff. Foster a culture of engagement, collaboration, accountability, and continuous improvement.
10. Serve as a liaison between assigned distribution centers and corporate headquarters, facilitating communication, sharing best practices, and coordinating regional initiatives.
11. Train and develop distribution center general managers.
12. Serve as the Company’s champion for safety, ensuring that all staff understand the importance of safety to the Company and a continuous focus on safety in each assigned distribution center.
13. Identify potential risks and develop strategies to mitigate them effectively. Implement measures to ensure the safety and security of employees, customers, and company assets.
14. Complete all required training modules and certifications prior to the due date.
15. Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
16. Communicate professionally with all internal and external contacts.
17. Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
18. Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
19. Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

1. Work with contractors in delivering customer service up to company standards.
2. Ensure execution of the company’s inventory, delivery, and warehouse programs.
3. Ensure company administrative standards are followed.
4. Work with sales partners to maximize the Sales-Operations partnership and the customer experience.
5. Support and maintain the implementation of company programs, procedures, methods, and practices to promote key messages and expectations.
6. Execute company initiatives and other activities requested by supervisor.
7. Update job knowledge by participating in educational opportunities.
8. Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

1. Bachelor's Degree in Business, related field, and/or equivalent experience preferred.

Professional Experience

1. 5+ Years operations experience required.
2. 3+ Years managerial experience required.
3. 3+ Years retail experience required.
4. Proven experience in a senior management role with a track record of success required.

Skills List

1. Able to be open and approachable to build goodwill, positivity, and loyalty with team members.
2. Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.
3. Adept at creating team spirit, encouraging team collaboration, identifying hidden strengths of individuals and team, encouraging all team members to express suggestions and ideas, and at finding own creative solutions for upcoming problems.
4. Capacity to invent and develop original ideas and turn new and imaginative ideas into reality.
5. Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution.
6. Able to adapt to new situations, change and shift strategies to meet different types of challenges.
7. Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.
8. Ability to express an inner ideal into an artistic, creative, or aesthetic form.

Knowledge

1. Basic Retail Operations
2. Inventory Control
3. Forecasting
4. Microsoft Office Products

Physical Demands

Office Environment

1. Sitting for up to 8+ hours
2. Standing occasionally
3. Walking occasionally
4. Talking frequently
5. Hearing Frequently
6. Usage of hands and fingers
7. Reaching with hands and arms
8. Sight is required to ensure the safety of yourself and others.

Pay Range

Starting from $115,000 annually

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.