We currently have an amazing opportunity as The Director of Catering and Events at Carmel Country Club. As the Director of Catering and Events, you will be responsible for the strategic direction, operational success, and profitability of the club’s banquet and event services. This position oversees the entire event life cycle, from marketing and promotion to execution, while ensuring a high standard of service and client satisfaction. A key aspect of the role involves collaborating with other departments, as well as leading and managing a team of event professionals to ensure seamless execution of all member-related and private events. The Director is accountable for driving event revenue, managing expenses, and overseeing the recruitment and development of team within the department.
Job Knowledge, Core Competencies, and Expectations:
- Accountable for overall banquet and event operations, including revenue generation, expense management, payroll, marketing, hiring, and retention of team.
- Proven track record in sales, with excellent communication and interpersonal skills.
- Highly detail-oriented with the ability to lead, delegate, and ensure all banquet events are successful.
- Strong ability to provide clear direction, motivate, and inspire team members.
- Proficient in event management software, including Jonas Encore and Social Table (preferred), along with other digital tools like CRM platforms and social media marketing.
- Working knowledge of food and beverage operations, including menu development, wine pairings, and event-based culinary trends.
- Strong problem-solving and decision-making abilities, especially under pressure during events.
- Financial acumen in managing event budgets and financial reporting.
Qualifications:
Required Qualifications:
- Bachelor’s degree in Hospitality Management, Marketing, Business, or a related field.
- At least 5 years of experience in the hospitality industry, preferably within a private club or high-end venue.
- A minimum of 5 years of experience in wedding and private event planning.
- Strong knowledge of event marketing, client relations, and venue management.
Preferred Qualifications:
- Experience in a private club setting is strongly preferred.
- Certification in Event Planning (CMP or CSEP) or similar professional credentials.
- Advanced proficiency in event management tools and marketing platforms.
Job Tasks/Duties:
- Plans, promotes, and generates enthusiasm for the club’s diverse social programs, including member-related events and private functions.
- Develops and implements marketing strategies to promote the Club’s event facilities, utilizing both digital and traditional marketing channels to drive bookings and member engagement.
- Works closely with the Banquet operational team to ensure member and guest satisfaction with all events.
- Completes weekly schedules and labor forecasts, ensuring optimal staffing for event operations.
- Oversees staff recruitment, training, and ongoing development to ensure high performance and member satisfaction.
- Collaborates with the Banquet Chef to develop creative, high-quality menus for all events, ensuring alignment with current trends, member preferences, and the Club’s brand standards.
- Supervises room set-up and ensures that all logistical details are in place prior to the start of each event.
- Conducts post-event debriefs and provides feedback for continuous improvement of event services.
- Works closely with other club departments to ensure the accurate and timely distribution of event-related information to both club members and staff.
- Attends staff, management, and House committee meetings, providing reports as needed.
- Completes other assignments as directed by the Assistant General Manager.
Benefits:
- Competitive salary with performance-based bonuses
- Health, dental, and vision insurance
- 401 K
- Access to club amenities
- Opportunities for professional development and career advancement
About Us:
Carmel has earned recognition as a Platinum Club of America, a Five Star Private Club and was named the number 13 private club in America by Club Leaders Forum. Charlotte Observer named Carmel Top Places to Work in 2023. We appreciate all these fine recognitions, but we take our greatest pride in our family atmosphere and all the wonderful moments members have experienced and shared over the years, and the teamwork shared by our team members. Carmel is a symbol of tradition in Charlotte, a place where the whole family loves to be, and everyone feels more at home.
What we offer:
- Competitive wages paid biweekly
- Benefits for regular, full-time team members:
Paid time off
Cost-shared medical & prescription benefits
Club paid basic life insurance, long and short-term disability
Dental, vision, life insurance, Health Savings Account
401k with Club match for eligible team members
- Perks for all team members
Daily meals, sodas, and ice cream located in a comfortable, air-conditioned environment inside the clubhouse
Golf and tennis playing privileges
Discounts on items in our Tennis and Golf shops
Training and growth opportunities
Please note:
- We regret that we cannot contact all applicants directly. You will receive an auto response when your application has been received.
- Offers of employment are contingent upon applicants consenting to, and successfully passing, a pre-employment screening.
- We are a drug free workplace.
- We comply with E-Verify procedures .
- If the position requires a team member to drive machinery or a golf cart, a valid driver's license must be presented, and a Motor Vehicle Report may be required.
- We comply with state and federal regulations for youth employment. You must be at least 16 years of age to work at Carmel Country Club and have a youth certificate filed. Learn more here: Youth Employment Certificate | NC DOL