1240 North Avenue, West Chicago, IL, 60185, USA
Epsilon CRM Agency is seeking a highly resourceful and organized Sr. Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their Client Relationship Manager and colleagues.
The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.
Senior Account Executives are responsible for leading the day-to-day administration and implementation of multi-channel campaigns and initiatives, as well as ensuring flawless program execution. Integral to the success of this position is the ability to work with all levels and roles within the organization, from functional delivery teams to creative to data to accounting/finance, as well as third-party vendors and service providers.
Knowledge & Skills
- Able to drive the schedule and steps necessary to get various multi-channel campaigns launched on time and on budget
- Able to interface and communicate with the Client Relationship Manager
- Able to adapt to changing priorities and expectations
- Agile learning ability
- Exhibit maturity and self-control, even in situations involving conflict or stress
- Able to identify problems and ascertain any need for escalation
- Excellent problem-solving skills
- Excellent organizational skills and time management
- Strong communication and note-taking skills
- Autonomous
- Resourceful
- Able to work collaboratively with all stakeholders and influence results
Duties & Responsibilities
- Possess minute-by-minute knowledge of all work in progress
- Initiate campaign development with clear, concise project request forms
- Conduct kick-off meetings with sales team and internal delivery teams
- Develop project briefs with Client Relationship Manager’s input, manage changes, and secure approvals. Ensure recommended work delivers against assignment brief(s).
- Prepare well-organized, clear, professional and concise communications
- Manage all campaign channels (direct mail, email, digital, landing pages, display, SMS etc.) including timelines, reports, and project archive
- Work closely with other business functions
- Foster partnerships with all departments
- Manage financial tracking and reporting by assisting Client Services team with monthly job reconciliations
- Assist with the Post-Program Evaluation
- Ensure all projects proceed according to plan and deadlines, alerting supervisor & Client Account Manager of potential problems, before they occur
- Ensure that all client requests are handled in a timely manner
- Ensure all information is captured accurately in documents
- Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability
- Communicate reports and results to internal team, upon request
- Position will interact with every department in the company, as well as with senior management
- Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct
Technical Requirements
- Exceptional in Microsoft Excel (advanced skills strongly preferred)
- Proficient in PDF Editing tool (Adobe Acrobat preferred)
- Basecamp knowledge, a plus
- Workfront knowledge, a plus
Preferred Qualifications
- Bachelor’s Degree
- Minimum of three years of relevant work experience
- Strong organizational and time-management skills reflected in the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail
- Experience working with Direct Mail or Print collateral, strongly preferred
- Basic understanding of marketing technologies and email, SMS, and digital display channels
- Excellent interpersonal, written and verbal communication skills
- Ability to work effectively in a cross-functional, dynamic team environment
- Ability to maintain positive, professional demeanor at all times
- Ability to work in a fast-paced environment
- Emotional maturity