Senior Service Desk (Service Desk IV)

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

Take a look at what we do! -

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering, and computational biology.

Key Responsibilities:

1. Provide top-tier ServiceDesk support to Crusoe’s staff, mastering the IT Department's technology stack to meet end-user needs (MDM, IdP-SSO, XDR, Google Workspace, etc.)
2. Excel as a master troubleshooter at the ServiceDesk level, solving complex IT issues efficiently
3. Adhere strictly to the ServiceDesk Team SOPs and IT Department policies, setting an example for ticketing and process compliance
4. Act as an IT ambassador to Crusoe Industries manufacturing staff, assisting with any technology needs to support operational goals
5. Assist the IT Asset Manager with receiving, inventory management, and audits
6. Follow established escalation procedures and communication protocols, ensuring that IT decisions are flagged up the department’s chain of command
7. Handle onboarding, offboarding, and provisioning tasks for new and departing employees
8. Support the IT Manager and the System Engineering team with delegated tasks and assist with regular maintenance
9. Participate in project work and perform research as assigned by the IT Operations Group
10. Contribute to the growth and maintenance of the ServiceDesk Team’s documentation
11. Maintain timely communications and acknowledgments with all stakeholders
12. Travel up to 20% to support other Crusoe office locations

You Will Thrive In This Role If You Have:

1. Bachelor's Degree in Information Systems, Computer Information Systems (CIS), Computer Science (CS), Cognitive Science, or equivalent work experience (7+ years in Enterprise IT Support or MSP)
2. Strong proficiency in MacOS support, including terminal command line and native utilities
3. In-depth knowledge of Windows OS, with a strong grasp of Active Directory and Enterprise Windows Servers (i.e., domain environments)
4. 5+ years of experience with MDM solutions or RMM solutions
5. Meticulous attention to detail in troubleshooting, documentation, and note-taking
6. 5+ years of experience troubleshooting network issues at an intermediate level, with the ability to communicate network-related topics to the System Engineering team during escalations
7. Prior experience working in manufacturing environments is ideal
8. A self-starter who knows when to ask for help and thrives in a team environment
9. Excellent written, oral, and interpersonal communication skills
10. Embody Crusoe’s company values
11. Bonus points for certifications in OKTA, Google Workspace, CCNA, or MCP.

Benefits:

1. Industry competitive pay
2. Restricted Stock Units in a fast growing, well-funded technology company
3. Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
4. Employer contributions to HSA accounts
5. Paid Parental Leave
6. Paid life insurance, short-term and long-term disability
7. Teladoc
8. 401(k) with a 100% match up to 4% of salary
9. Generous paid time off and holiday schedule
10. Cell phone reimbursement
11. Tuition reimbursement
12. Subscription to the Calm app
13. MetLife Legal
14. Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be paid in the range of $95,000 to $115,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.