Business Services Manager

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.
Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.
We are currently seeking a highly motivated Business Services Manager to support our team!

• Are you passionate about fostering strong client relationships while driving innovation in business services?
• Are your main qualities your excellent communication skills, interpersonal skills, outstanding negotiation, and attention to detail?
• Do you thrive in a dynamic environment where you can make a significant impact?

If so, then Lafayette Federal Credit Union is the place for you!
About us:
Our Difference: What makes Lafayette Federal cutting-edge ? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek's America's Best Bank's list , (2) we've received a 5-star rating from Bauer financial , and (3) we've also received national recognition by S&P Global' s Top Performing Credit Union's!
Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
We are currently seeking a Business Services Manager candidate to join our winning team. Summarily, the Business Services Manager will be responsible for overseeing and managing the business services program. The Business Services Manager plays a crucial part in fostering strong relationships, facilitating smooth communication, and operating as the primary liaison between our clients and lending teams.
Requirements
The duties and responsibilities of the Business Services Manager include:

• Overseeing and managing the Credit Union's Business Services Program.
• Ensuring the growth and profitability of the Credit Union's Business Services Program (ACH, Remote Deposit, Payroll, Merchant Services, Virtual Vault, etc.) including prospecting for new business relationships as well as growing existing relationships.
• Troubleshooting technical issues members may experience with Business Service Products (system access, password resets, scanner machine functionality, etc.)
• Maintaining and strategically refining the proposal and documentation collection process for enrolling business members into Business Service Products.
• Maintaining and growing relationships with Business Service Partners and representatives via payroll services, merchant services, etc.
• Working with branch and business development team members to maximize sales efforts to business consumers and cross sell other products and services that the credit union offers.
• Acting as liaison between members/prospects and the Credit Union's internal lending department(s) to facilitate business lending and maintaining strong relationships that lead to utilizing additional Credit Union's business services.
• Assisting the Business Development team and Branch Managers with their relationships with Business Service Partners.
• Continuously enhancing the Credit Union's competitive edge through the exploration of innovative solutions tailored to our business members' needs, manifested in the development of new Business Service Products which involves thorough identification, analysis, and swift implementation of novel strategies and offerings.
• Directly supporting the Business Development team and Branch Managers by expediting inbound requests for new Business Service Products and Loans
• Consistently staying up to date with comprehensive knowledge of all Credit Union Business Service and Business Loan offerings. Sharing and providing training on this information to Business Development and Branch staff
• Managing the process for establishing all credit union Business Account and Service-related fees and supervising direct report(s).

Experience:

• Two years to five years of similar or related experience. Familiarity with a variety of the financial industry's concepts, practices, and procedures.

Education:

• A college degree or completion of a specialized course of study at a business or trade school

Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & Birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $83,608 - $89,000 annually depending on experience and qualifications .
Location:
This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment.
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
*EOE/AA/DISABILITY/VETERAN
Salary Description
$83,608 - 89,000 Annually