Data Visualization Intern iDeas Lab

AAC is looking for a Tier II desktop candidate that performs as a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems.

Duties include, but not limited to:

• Responsible for all aspects of small systems configuration, performance, and operation,
• Strong technical experience that includes: maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment.
• Must be experienced with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery.
• Broad direct contact and work with users of all levels, IT Service Center staff, network and other technical staff requires excellent interpersonal and written English communication skills.
• Projects may include participation in forming or reviewing desktop/network plans, strategies, and analysis.
• Participates in and may lead efforts to evaluate, test and introduce new technology and approaches.
• Plans and executes tasks in conjunction with other system managers and Government staff.
• Reviews, maintains and enforces approved procedures and quality standards.

Required Skills

Required Experience

• At least five years of IT experience
• At least three years of technical experience with troubleshooting, configuring, and administering Windows 10 desktop systems, O365, MS 2013/2018 and Active Directory.
• Experience in Apple/Mac environment is a plus.
• Must be able to demonstrate experience with the installation, configuration and use of a wide range of COTS desktop and network software, and COTS desktop hardware.
• Must have ability to perform complex technical analysis, work effectively as part of a team, and communicate effectively with team members, other teams, managers and Government personnel.
• A+ and MCP/MTA or Modern Desktop certifications are required.
• An MCSA/MCSE and ACSP certifications are desired, as are other relevant industry certifications.

Qualifications:
Must be able to meet physical demands of job to include frequent walking, standing, bending, lifting, exposure to weather, etc. Must take direction well and have ability to perform work in an efficient, accurate manner.