Job Summary
Ross Downing Buick GMC Cadillac is hiring a Customer Service Associate in Hammond, Louisiana. This is a full-time position offering competitive wages of $15 - $19 per hour, paid weekly. The successful candidate must have extensive experience in customer service and a deep understanding of the automotive dealership industry.
Compensation & Benefits
Employees will enjoy competitive wages of $15 - $19 per hour and be paid on a weekly basis. Team members will be eligible for medical, dental and vision coverage, matching 401k, vacation and holiday leave.
Responsibilities
• Provide excellent customer service to every customer, prioritize customer needs and follow-up with customers as needed
• Work with team to provide an outstanding customer experience in areas such as sales, finance, and service
• Answering customer inquiries and fielding questions
• Making appointments and scheduling services
• Utilizing specialized systems, such as the dealership’s Customer Relationship Management (CRM)
• Keeping up to date with product and service information
• Building and maintaining relationships with customers
• Follow-up with and resolve customer complaints in a timely and efficient manner
• Handle deliveries and vehicle check-outs
• Upselling vehicles and applicable services
• Document all customer purchases, sales and complaints
Requirements
• High school diploma or equivalent
• Proven customer service experience
• Previous automotive or dealership experience strongly preferred
• Ability to work in a fast-paced environment
• Strong communication skills, both written and verbal
• Detail-oriented and organized
• Ability to remain calm and professional in difficult and stressful situations
• Ability to multi-task and handle multiple customers at one time
EEOC Statement
Ross Downing Buick GMC Cadillac is an Equal Opportunity Employer in compliance with all applicable federal, state, and local laws, and with all applicable EEOC guidelines. We value diversity and inclusion, and do not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or any other status protected by laws or regulations in the locations where we operate.