Your vision is ambitious. Just like ours.
Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate about innovation. Together, we will build on our company’s long history and keep on leading the way to a better world.
Discover your exciting role
The Site Manager US works as an IT quality manager for the construction and office sites in his/her region. The jobholder is responsible for planning, coordination, and tracking the delivery of all necessary IT equipment and fulfillment of services for a site. The role is responsible for managing the IT service delivery on-site in time and quality needed in the build of the IT setup as well as during the operations. The role is part of Infrastructure.
Explore your tasks and responsibilities
- Planning, forecasting, and coordination of site setup infrastructure, changes, moves, and decommissioning.
- Managing the quality of IT services provided for sites.
- Manage the relationship and ensure communication between the site responsible from business and the Corporate IT.
- Supporting continuous improvement of the service delivery and operational support for construction sites.
- Gather requirements on the IT technical setup of the site.
- Support IT Business Partner in consulting businesses regarding documentation of business requirements for an IT Demand.
- Part of the global IT Demand Management process: ensuring that all requirements of the site are either assigned to the corporate IT delivery via a demand or as service requests.
- Forecasting and planning of the installation with respect to lead times and resource planning.
- Implementation of IT services and solutions based on agreed corporate IT standards.
- Coordination of the installation and tracking of the progress.
- Manage the overall quality of the setup and coordinate the solution of any issues.
- Regular communication to both the business and the IT delivery units/products – including external parties.
- Act as the interface between the site in the region and IT.
- Manage complaints and escalations from the sites.
- Keeping informed about the current service delivery quality for the sites, based on feedback by the sites or KPI reports by the service delivery.
Show your expertise
- 3+ years relevant experience as an Account Manager or Project Manager in an international and fast-changing, change-driven environment, involving experience in dealing with senior levels.
- University degree in computer science, information technology, engineering (e.g., Bachelor) or equivalent is required.
- Experience with standard IT Operations frameworks (e.g., ITIL).
- Very good understanding of Corporate IT Demand Management process and Corporate IT Service Delivery.
- Problem analysis & Resolving Skills.
- Very good Communication Skills towards business and IT.
- Experienced in Matrix organizations.
- Intercultural competencies with strong experience in international collaboration.
- Willingness to travel (required for site support, up to an average of 80%).
- Broad knowledge about current IT infrastructure solutions from Network to Cloud to Client and Microsoft M365 required.
- Proven track record of IT management of larger sites (500 users+) embedded in an enterprise-grade company.
- Travel 50% throughout the region and globally.
Non-Solicitation: We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third-party agency.
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Environment of Excellence
Commitment to an Incident-Free Workplace (IFW)
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Exyte is an Equal Employment Opportunity employer and is committed to equal opportunity and equal treatment. Therefore, Exyte Group provides equal employment opportunities to all qualified applicants regardless of ancestry, gender, sexual orientation, gender identity, race, color, religion, protected veteran or disability status, or genetic information.
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