Job ID
278398
Location
Atlanta, Georgia
Full/Part Time
Full-Time
Regular/Temporary
Regular
About Us
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.
Department Information
The Georgia Tech Professional Education (GTPE) Academic Program department's portfolio consists of 16+ diverse academic programs, supported by a team of 25+ staff members, serving a population of more than 8,000+ students.
The Business Analyst role conducts discovery for, defines requirements, prioritizes, and routes development work to the appropriate technical support teams on behalf of Academic Programs (AP). Technical support teams include the Salesforce CRM Services team, Digital Strategy team, Accenture consulting partners, and the Office of Graduate Education Slate team.
Job Summary
Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation. This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff.
Responsibilities
- Document and analyze more complex user business processes and requirements; identify solutions including modification of business process
- Develop specifications and test plans associated with system development or modification
- Advise and support technical group in systems development
- Lead testing of new or modified systems
- Provide communications link between user and technical group
- Prepare reports and other documentation related to system assignments
- Provide ongoing user support including troubleshooting and resolution of more complex system issues
- Perform other duties as assigned
Required Qualifications
Educational Requirements
Bachelor's Degree in Accounting, Business or IT related field or equivalent combination of education and experience
Required Experience
Eight to ten years of job related experience
Preferred Qualifications
Preferred Certifications:
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst
- Salesforce Platform App Builder
- Marketing Cloud Email Specialist
Preferred Skills:
- Proficient understanding use of declarative (no- or low-code) tools in the Salesforce Platform
- Ability to understand end user pain points and solve problems within the Salesforce Platform
- Excellent interpersonal communication skills
- Highly organized and able to document, simplify, and present complex user requirements
- Interest in automating business processes and ability to think logically.
- Knowledge of and/or experience applying Agile and Lean principles would also be a bonus
Knowledge, Skills, & Abilities
This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing; skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.
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