Manager, Technical Product

Manager, Technical Product

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary

The Manager, Technical Product will be responsible for providing leadership over the team that defines the strategy and functionally executes a product and/or set of products, for Royal Caribbean Cruises, LTD and all associated brands (e.g., Royal Caribbean International, Celebrity Cruises, etc.). The Manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and/or employee experience, across all guest and crew touch points for their specific product and/or set of products. In addition, this leader and her/his teams will be accountable for the successful launch of their products from ideation through implementation, as well as ongoing level 3 support and product optimization.

The Manager will be responsible for ensuring her/his teams adhere to (and/or aid in the creation of) the development and consistent application of product roadmaps and architectural principles, to ensure efficient and scalable product development. S/he must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams. Creativity and Innovation are an essential part of this job to ensure the job holder brings improvements to the products that s/he owns and introduces new products or features that enhance the guest or crew experiences. The job holder should ensure that products are constantly evolving to meet customer demands and maintain RCCL leadership position in the industry.

The role will provide direct leadership over the individual contributors who bring our products to life, leading a team of 3-10 employees, contractors, freelancers and vendors as new products and initiatives are ideated, designed, developed and executed. This leader requires the ability to direct teams that ideate and deliver high quality technology products for our Guests and employees, by both fostering and demonstrating a culture of data-driven and end-user focused product thinking, innovation and engineering.

Essential Duties and Responsibilities

• Technology strategy: Provides leadership over the strategic direction of a technology product or set of products, across all brands and all touch points, including strategy, product roadmap, product design, technical development, launch and ongoing optimization.
• Product definition: Leads the team(s) responsible for the development of the vision and definition of a technology product or set of products by connecting multiple complex Guest and/or employee touch points (e.g., research, feedback, etc.), technology strategy (e.g., ship/shore standardization), business drivers and business value, with a Guest- and employee-first focus.
• Product delivery: The Manager is ultimately accountable for the technology product(s) that are created and developed, and is ultimately responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritization and review.
• Product standards: Leads the team(s) in setting the corporation-wide technology standards and practices (across product definition, product design and product engineering).
• Product roadmap: Leads the team(s) responsible for the development of the overall product roadmap for her/his product set in collaboration with all relevant stakeholders.
• Personnel management: Responsible for all aspects of personnel management (e.g., hiring, training and development, etc.) of her/his direct reports and overall team.

Qualifications, Knowledge, and Skills

• Minimum 3 years in a product, design or engineering senior leadership role.
• Bachelor’s degree required, with a MS/MBA or other relevant advanced degree preferred.
• Experience in leading teams/organizations in bringing high quality technology products to market.
• The ideal candidate will possess a combination of strategy and execution skills at the enterprise level.
• This role requires that the candidate have a proven track record of leading large teams through ideation, design and delivery of complex Guest- and employee-facing products.
• This role will require the continuous production of executive-level presentations to communicate roadmaps, product benefits, financial updates, etc. to key members of leadership.
• The ideal candidate will have a deep understanding and proven track record of product management and user experience design.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.