IT Support Specialist

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future.

Join our pioneering team and launch your career to new heights!

IT SUPPORT SPECIALIST

Based onsite at Rocket Lab's Silver Spring, MD facility, the IT Support Specialist will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world-class support is vital to the success of this role.

You'll have the opportunity to provide instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via onsite desktop support, phone, IM, and email. You'll also be responsible for ensuring that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.

WHAT YOU'LL GET TO DO:

• Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
• Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
• Provide assistance, training, and guidance to new starters.
• Help identify ways that we can improve our onboarding process and experience.
• Enable on-time delivery of Production and Launch services through provision and support of IT systems and services.
• Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
• Assist in the development of new systems and networks.

YOU'LL BRING THESE QUALIFICATIONS:

• High school diploma or GED and 1+ years’ experience in an IT support or service role.
• Basic understanding and experience in following a framework for service delivery such as ITIL.
• Experience / knowledge of at least 2 of the following:
• Windows and/or Linux desktop operating systems.
• Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
• Virtualization technologies, public/private cloud.
• Active Directory and Group Policy.
• Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
• Modern web-based applications including hosting, troubleshooting, security, etc.
• Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
• Cloud-based technologies: Azure, AWS, O365, etc.

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
• Experience working in a high tech fast-paced industry such as semi-conductor or aerospace industries supporting hardware/software engineers, labs, and manufacturing.
• Excellent verbal and written communication skills.
• Excellent problem-solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
• Outstanding attention to detail.
• Ability to communicate and present complex and technical concepts and ideas to a general audience.
• Exceptional multitasking skills, displaying excellent time management skills and ability to work under pressure.

ADDITIONAL REQUIREMENTS:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
• Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.
• Must be physically able to commute to buildings.
• Occasional exposure to dust, fumes, and moderate levels of noise.

WHAT TO EXPECT:

We’re on a mission to unlock the potential of space to improve life on Earth. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible.

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.