LMS Admin/Support Specialist

Position Details
Position Information
Position Title
LMS Admin/Support Specialist
Requisition #
S01318P
FLSA
Exempt
Location
IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department
Office of Digital Learning
GENERAL DESCRIPTION
This is a full-time permanent position in the Center for Learning Innovation that supports faculty and staff use of Illinois Tech's learning management system. Most duties will include day-to-day support and oversight of the learning management system. This position will answer all LMS-related tickets and help instructors and students resolve questions and issues of the learning management system. In addition, this position will use his or her expertise in instructional technology and work with faculty and/or staff to develop, deliver, and effectively use digital content, tools, or related processes and procedures to help foster a high-quality digital educational experience for Illinois Tech students.
COMMUNICATIONS
Excellent verbal, written, and electronic communications skills required. This position will interact with staff, faculty, and students at all levels of the institution.
CUSTOMER SERVICE
This position has both internal and external customers - the main customer is university instructors.
Special Schedule Requirements
Position is primarily 8:30-5:00 PM. Occasional on-call or week-end hours may be required.
EEOC Statement
Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.
Qualifications
Education & Experience
Required Qualifications
- Bachelor's degree required.
- 1-3 years experience, especially Canvas and its related tools a plus.
- Experience with digital media production is a plus.
- Clear and concise writing skills
- Quick learning aptitude and understanding of complex concepts
- Self-starter who can take initiative
Preferred Qualifications
- Master's Degree
- 3-5 years experience
- Knowledge of database structures
- Experience creating SQL queries
- Programming or HTML experience
Knowledge & Skills
The position must be technically savvy and interested in learning how things work and how to help instructors find solutions for their teaching needs. Technical skills must be up to date on current learning management systems, web-conferencing tools, google apps, etc. Good organizational & project management skills are a plus, as is attention to detail. Must also enjoy working with customers and is interested in developing a very pro-active, team-based work environment.
SUPERVISION & BUDGET AUTHORITY
No budget authority. The position may supervise student staff assistants, if necessary.
Physical Environment and Requirements
Be comfortable traversing across campus.
Certifications and Licenses
List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
n/a
Key Responsibilities
Key Responsibility
Day-to-day management and routine operation of Illinois Tech Learning Management System, Canvas. Tasks include, but are not limited to troubleshooting support issues, advising instructors of technical tools or solutions, creating tickets and communicating with the vendor when necessary to devise problem solutions. The LMS Administrator will be responsible for responding in a timely manner to all tickets escalated from the Support Desk. Will also support integrated third-party systems like Zoom, Panopto, and Respondus.
Percentage Of Time
50
Key Responsibility
The employee will coordinate work with university partners (such as the Office of Technical Services, the Registrar's office and individual colleges) on processes such as loading courses each semester, cross-listing courses, and custom class creation. Will coordinate and execute any system work to maintain and/or expand the LMS system automation and integration with third-party systems (like Ellucian (SunGard) Banner, Luminis, Panopto, Zoom, Blackboard Mobile, Google Apps, and LDAP). Will pull reports from the system to access usage.
Percentage Of Time
10
Key Responsibility
Configure and modify Canvas and other tools to match Illinois Tech's usage and policies, participate in the planning, testing and scheduling of new releases, service packs, patches, LMS server add-ons, and related activities.
Percentage Of Time
10
Key Responsibility
Work with faculty, staff, and/or other SMEs to assist in the development and production of aspects related to the curriculum and other deliverables. Provide advice and guidance to faculty and departments in the selection and use of educational technologies.
Percentage Of Time
10
Key Responsibility
Produce training materials and content about educational technology, pedagogy, and related topics for distribution to the Illinois Tech community via websites, newsletters, workshops, etc. Develop and deliver faculty development materials/sessions, as needed.
Percentage Of Time
10
Key Responsibility
Coordinate and partner with OTS, Office of Technology Services, on integrations with other Illinois Tech systems such as Banner.
Percentage Of Time
5
Key Responsibility
Other duties as assigned.
Percentage Of Time
5
Posting Information
Work Hours
Monday - Friday, 8:30 a.m. - 5:00 p.m.
Position Category
Full Time
Posting Date
05/22/2024
Closing Date
Posted Until Filled
Yes
Quicklink for Posting