Client Account Manager II - SMB

Client Account Manager II - SMB

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Location: Anchorage, Alaska

Time Type: Full time

Posted On: Posted 7 Days Ago

Job Requisition ID: JR100088

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT products and services by developing and executing strategic sales plans to business customers.
• Sells Alaska Communications products by analyzing customer needs, identifying unique Alaska Communications solutions, conducting high level presentations, closing sales and ensuring proper implementation.
• Develops customer loyalty and identifies business opportunities by performing quarterly account reviews within assigned territory.
• Maintains an ongoing relationship with accounts to ensure a positive customer experience and maximizes sales opportunities. Responds to all customer inquiries within 24 hours.
• Targets accounts for business development. Develops leads for potential customers through community events, professional organizations, professional contacts and other appropriate means.
• Develops and maintains collaborative relationships with internal employees. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitability.
• Consistently updates detailed customer profiles, sales activities and contact information.
• Performs other duties as assigned and completes projects not specified in this job description.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Focused: Keep customer interests paramount and provide a positive customer experience that is driven by a commitment to customer service that creates customer loyalty and retention.
• Accountability: Ability to accept responsibility and account for his/her actions.
• Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude: Ability to quickly learn and use complex systems and applications.
• Business Acumen: Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
• Communications Skills: Ability to communicate (written/verbal/aural) with a high degree of professionalism.

SKILLS & ABILITIES

Education: Bachelor’s degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year-for-year basis.

Experience: Two (2) years of experience in a quota bearing sales environment to include selling products/services to business customers and/or a highly consultative sales field. Alternate experience and education may be substituted for the requirement on a year-for-year basis.

Preferred: One (1) year of telecommunications or information technology experience.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force proficiency preferred.

Additional Requirements: Valid driver’s license is required.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.

Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.