Call Center Representative

Job Details
Job Location
Clinical Support Center - Greenbelt, MD
Position Type
Full Time
Education Level
High School
Salary Range
$16.00 - $18.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Health Care
Job Posting Date(s)
Start Date
10/14/2024
Description
We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!
Patients inspire us every day at Center for Vein Restoration. Since 2007, we've been using this inspiration to radically improve lives by providing safe, personalized, and positive treatment options for vein disease. And today, we're the nation's leader in varicose and spider vein care, offering a variety of nearly pain-free solutions to eliminate unsightly and uncomfortable veins.
As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals.
The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC's provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.
Why work with CVR:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• 401k Program
• Tuition reimbursement
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule:

• Monday - Friday
• 9:30am - 6pm

Duties and Responsibilities:

• Maintain company expectations for conversion of inquiry calls to a booked new patients
• Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
• Obtain marketing data for inquiry sources.
• Obtain patient email addresses.
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
• Other duties as assigned.

Qualifications
Minimum Requirements:

• Bilingual in Spanish Preferred
• High school diploma or equivalent
• Minimum 1 year of experience in customer service
• Prior call center experience preferred