Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.
Our mission in Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member.
We're seeking a Software Engineer I to join our team in Azure, focusing on enhancing Azure's customer experience. This role involves working on our Customer Troubleshooting platforms within the Azure portal, aiming to provide AI-powered, relevant and efficient troubleshooting solutions to customers. Our goal is to cut support cost and boost efficiency.
At Microsoft, we uphold values of Respect, Integrity, and Accountability, fostering a diverse, empathetic, and supportive environment. We're looking for a collaborative engineer with a growth mindset, eager to tackle new challenges in an agile setting. This position offers vast growth opportunities and a chance to impact a range of technologies, from UI to back-end.
Your responsibilities include:
- Developing AI-driven customer experiences and ensuring key engineering KPIs.
- Collaborating with Product Managers, Designers, Partners, and Customers, using technologies like C#, Azure, Service Fabric, Web API, Kusto, React, and JavaScript.
Responsibilities:
- Building platform and experiences for Azure customers to empower them with best-in-class products and services.
- Working with Azure Product/Service teams and customers to implement scalable self-serve solutions.
- Ensure high quality, secure, scalable and performant code.
- Support customers and livesite in a DevOps model.
Qualifications:
Required Qualifications:
- Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C++, C#, Java, JavaScript, or Python.
- Experience in full software development life cycle, including coding standards & best practices, code reviews, source control management, build processes, testing, and operations, experience for distributed web applications.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
- OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
- Full-stack developer with a proficient track record of shipping high quality products or services.
- Problem solving, design, coding and debugging skills.
- A positive attitude and a passion for software development.
- Experience building and shipping distributed web services.
- Experience with one or more cloud platforms (e.g., Azure, AWS, etc.).
- Expertise in one or more web application dev frameworks like Angular, Knockout, React, etc.
- Drive for execution and results, while delivering quality software for large scale projects.