The successful candidate must be able to demonstrate the following qualifications:
* Less than 1-year experience in a mailroom operation
* Minimum of 1-year customer service related experience required
* Ability to communicate both verbally and written with customers and company personnel
* Ability to effectively work individually or in a team environment
* Ability to handle multiple projects simultaneously
* Ability to lift, push, carry and pull up to 50lbs.
* Knowledgeable of Microsoft Office Applications (Excel and Word)
"The pay range for this position starts at $15.13; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
Customer Service Rep
Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.
- Scan all incoming mail and properly send to recipients.
- Create shipping labels for domestic and international shipments
- Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.
- Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.
- Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.
- Handle time-sensitive material like confidential, urgent packages
- Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.
- Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required
- Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
- Maintain mail carts and other important documents related to associate or employee moves
- Adhere to all safety procedures