Sr. Data Center

Position – Sr. Data Center

Location - Richardson Texas

FTE position (Onsite)

Job Duties and Responsibilities: -

Responsibilities:

• Changes to the data center infrastructure
• The placement of new devices in the data center
• Manage the daily data center aspects of hosting refreshes or infrastructure changes
• Partnering with local Facilities team to operate the data center efficiently
• Partnering with site management to ensure BIS policies and procedures followed
• Reporting of KPI metrics to data center management
• Weekend and after business hours work is required to fulfill project installation objectives and milestones

Accountable for:

• Documenting the receipt of goods received
• Monitoring the health of the data center infrastructure
• Daily operation of the ATL (Equinix sites only)
• Daily security walk-throughs of the data center
• Providing first level support on incident tickets
• Providing third level support on incident tickets
• Maintaining inventory of hosted devices
• Ensuring the tickets noted above are worked according to established data center standards and best practices.
• Prioritizing work coming through the Intake queue
• Daily vaulting of tape ejected by ATL and returned from off-site storage (Equinix sites only)
• Ensuring the Intake Queues tickets are completed according to data center standards and practices
• Provides work guidance to junior members of the Data Center Services team.

Consulted on:

• Monitoring of hosted devices by observation
• Providing second level support on incident tickets

Informed about:

• n/a

Project Responsibilities:

• Support various device refresh projects belonging to other teams.

People Development:

• Utilize HCL provided training opportunities to enhance job skills
• Share data center operational knowledge with peers
• Create an inclusive and engaging environment