Job DescriptionQualifications:Experience in client operations, process improvement, or contract management.Strong analytical skills with the ability to interpret data and benchmark performance metrics via reporting.Excellent written communication skills for documenting processes.Ability to collaborate cross-functionally with legal, sales, and customer success teams.Proficiency with CRM systems and data management tools.Ability to manage multiple tasks and meet deadlines in a fast-paced environment.English proficiencyThis role is perfect for those who are meticulous, analytical, and enthusiastic about improving processes. If you thrive in a collaborative environment that engages with various stakeholders, simplifies workflows, and maintains adherence to regulations, we encourage you to apply.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .Skills and RequirementsResponsibilities:1. Process Execution & Maintenance (consistently executing process)a. Follow established procedures for executing processes in line with compliance and controls.2. Process Optimization & Business Improvementa. Contribute to task-level process improvements for increased efficiencies and effectiveness by identifying process pain points and suggesting alternative solutions.b. Assist in monitoring and evaluating overall processes to ensure they perform as expected, identifying opportunities for improvement based on data analysis.c. Support process benchmarking and data interpretation efforts, ensuring alignment with industry standards and best practices.3. Tier 2 support for escalated tier 1 processesa. Resolving escalated process cases that may require more nuance (tier 2) from our offshore vendor team (tier 1 support)b. Contributing to process improvements for increased efficiencies, effectiveness and reduced escalations by identifying process pain points and suggesting alternative solutions for our tier 1 process guides.4. Data Management & Reportinga. Assist in compiling and sending out reports on process metrics, contract statuses, and account adjustments to aid in strategic decision-making.b. Ensure data accuracy and integrity within CRM and other sales systems.5. Communicationa. Communicate findings from process monitoring and optimization efforts to Client Ops management thereby maintaining continuous feedback loops. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to