Summary:
As an Account Director for data centers, you will be responsible for developing and managing relationships with clients, driving business growth, and overseeing the successful delivery of services related to data centers and critical infrastructure. You will be the primary point of contact for key clients and will collaborate with internal teams to ensure client satisfaction and revenue growth. This role requires a deep understanding of data center operations and critical infrastructure, as well as strong leadership and communication skills. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders.
Principal Duties and Responsibilities:
Develop and maintain strong relationships with key clients, acting as their trusted advisor on data center and critical environment matters.
Understand clients' business needs and provide tailored solutions to meet their requirements.
Proactively identify opportunities to expand services and growth within existing client accounts.
Identify market trends, competitive landscape, and potential target clients to support the development of the business strategy.
Oversee the successful delivery of projects related to data center and critical environment operations, ensuring adherence to quality standards and project timelines.
Collaborate with cross-functional teams, including project managers, engineers, and facilities management, to ensure seamless project implementation.
Provide leadership and guidance to project teams, ensuring a collaborative and productive work environment.
Act as a subject matter expert, providing thought leadership and guidance to clients, internal teams, and industry partners.
Represent the company at industry conferences, webinars, and networking events to enhance brand visibility and client engagement.
Perform additional job duties as required.
Supervisory Responsibilities:
Directly supervise the Senior Operations Director and PMO. Responsible for all employees.
Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
Responsibilities include interviewing, hiring, and training employees.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.
Requirements:
Education & Experience - Bachelor's degree in Engineering, Computer Science, Business, or a related field.
15+ years in a client-facing role within the data center industry, with a focus on critical environments.
10+ years of supervisory experience.
In-depth knowledge of data center architecture, infrastructure, power and cooling systems, cabling, security, and other critical elements.
Strong understanding of industry standards, regulations (e.g., Uptime Institute, TIA-942), and best practices.
Excellent communication skills, with the ability to establish rapport, influence decisions, and negotiate effectively with clients, stakeholders, and team members.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Strong project management skills, including the ability to prioritize tasks, manage resources, and deliver projects on time and within budget.
Ability to think strategically, identify business opportunities, and drive revenue growth.
Willingness to travel as necessary to meet with clients and visit project sites.
Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
Demonstration of leadership ability, presentation capabilities and organization skills.
Preferred Requirements:
Corrigo Experience.
MCIM / Salesforce Experience.
Zendesk Experience.
Service Now Experience.
Ability to travel to locations throughout the United States.
Walking large, campus-like settings.
Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.
Lifting a minimum of 50 lbs.
Climbing stairs and navigating rooftops to access equipment.
Must be able to work different schedules.
Must be able to work Holidays..
A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States.
With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.
Training:
Coming Into Role
* Leadership Expertise
* Account Management Expertise
* Critical Facilities Experience
During Role
* Safety Training
* Corporate/HR Training
* People Leadership Training
* Critical Facility Awareness
* MSA Training
Accountabilities and KPIs:
Accountability
* Maintain customer satisfaction
* Maintain operational excellence
* Increase account revenue
Associated KPI
* Leadership satisfaction score 4.0
* Operations performance score 80%
* YoY account revenue increase 5%
Responsibilities To:
Customer
* Account Directors are responsible for providing exceptional customer service to our direct and indirect customers.
Team
* JLL operates as one team with every member of the team contributing to the success of the team, client, and company.
* Coach senior leaders to ensure they are working with their team effectively and creating a positive work culture.
Training
* Training is an important part of working at JLL, it is essential that every employee takes it seriously.
Culture
* Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:
JLL
Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:
Support you will receive:
Safety
* JLL is a safety focused company that works to ensure all employees receive the safety support they need.
* Proper PPE will be provided as required to safely perform work.
* Safety champions and HSSE are available for any safety questions or concerns.
Training
Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:
* We will provide all necessary training for you to do your job safely and effectively.
Communication
All employees need to have a voice and stay informed. Our commitment to communication includes:
* Open door communication with leadership and corporate functions such as Human Resources.
Team
* At JLL, employees are one team working toward the same goal. Your team will support you through:
* An inclusive culture where all employees are respectful and professional.
Leadership
* Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by: