Director of Network Engineering (VoIP)

Director of Network Engineering (VoIP)

At Vantage Unified Communications, we help businesses transform their communications with innovative VoIP solutions. Our mission is to create seamless, reliable, and cutting-edge communication platforms that empower organizations to connect effortlessly and operate efficiently. We build magical products to delight our customers, and we do it while taking care of each other. We hire people who are outstanding at what they do, thrive in tight-knit teams, and want to make a real difference.

We'd love to have you join us.

Why we need you

Vantage Unified Communications thrives on delivering unparalleled VoIP solutions to our customers. Our success hinges on the reliability and performance of our network. As the Director of Product & Network Operations, you are the heartbeat of our technical infrastructure. Without you, our network could falter, directly impacting our ability to provide flawless communication services to our clients. Your expertise ensures our services are always online, secure, and optimized, driving the trust and satisfaction that our customers depend on.

Here’s what you’ll be doing

You will lead the planning, deployment, management, and oversight of our entire production network. Your role is crucial in maintaining network uptime and ensuring 100% service availability.

1. Lead and manage the operations, maintenance, and system administration of our core network components.
2. Ensure optimal performance and capacity planning for server hardware, connectivity, and security measures.
3. Oversee the operation and enhancement of VoIP-specific network components, including Asterisk-based applications, SIP trunk connections, and session border controllers.
4. Collaborate with product developers and QA teams to integrate new features and applications, ensuring smooth deployment and operation.
5. Innovate by identifying and automating manual tasks, enhancing efficiency and scalability.
6. Provide technical support for escalated customer issues, ensuring swift and effective resolutions.

You need these qualifications

1. You have expert-level understanding of VoIP technologies, including SIP, WebRTC, and open-source platforms.
2. You bring at least 8 years of experience in large network operations, with a strong background in systems administration and capacity management.
3. You have at least 5 years of experience in VoIP service design, implementation, and maintenance, including SIP/PSTN connectivity and 911 call routing.
4. You are proficient with Linux, VMware, and infrastructure/server configuration.
5. You possess a working knowledge of Asterisk-based call control and various DevOps tools.

It would be nice if

1. You have experience with cloud migration, particularly to AWS, OCI, or Azure.
2. You are familiar with monitoring tools like Nagios, Zenoss, ELK, and Cloudwatch.
3. You have light coding or scripting skills and are comfortable with automation.
4. You hold a BS degree in Information Technology, Computer Science, or a related field.

Equal opportunity employment

There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us.