Assistant General Manager - Airport Security

Job Overview:

The Assistant General Manager will partner with the General Manager, VP of Aviation, and human resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Assistant General Manager will facilitate and manage the client site and key operational procedures assigned to the business needs. This role involves managing staff, ensuring customer satisfaction, optimizing efficiency, and implementing strategies to meet organizational goals. The AGM will also assist in financial planning, budgeting, and operational decision-making to ensure business success.

Duties and Responsibilities:

1. Operational Management: Assist in the day-to-day management of the company's operations, ensuring high-quality service delivery and operational efficiency.
2. Staff Supervision: Support in hiring, training, and supervising staff. Ensure teams adhere to company policies and procedures, fostering a positive work environment.
3. Customer Satisfaction: Handle customer inquiries, complaints, and feedback to ensure high levels of client satisfaction. Identify opportunities for improving customer experience.
4. Financial Planning & Budgeting: Assist in preparing budgets, monitoring financial performance, and ensuring adherence to budgetary guidelines. Identify cost-saving opportunities and revenue-generating initiatives.
5. Compliance & Safety: Ensure compliance with all company policies, industry regulations, and safety standards. Support the implementation of health and safety protocols to create a safe working environment.
6. Strategic Planning: Collaborate with the General Manager in developing long-term strategies for business growth, identifying market trends, and suggesting improvements in operations.
7. Reporting & Analysis: Prepare reports on operational performance, customer satisfaction, and financial results. Provide recommendations for improvements based on data analysis.
8. Relationship Management: Maintain positive relationships with clients, vendors, and other stakeholders. Ensure effective communication between departments and external partners.

Other Duties and Responsibilities:

Use proper body mechanics while performing duties.

Additional Duties:

1. Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
2. Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view.
3. Partner with local HR team on special projects and assignments.

Qualifications:

1. Bachelor's degree in business administration, Management, or related field (preferred)
2. 3+ years of experience in management, operations, or a similar leadership role
3. Strong leadership and interpersonal skills
4. Excellent problem-solving abilities and organizational skills
5. Experience in budget management and financial analysis
6. Knowledge of industry regulations and compliance requirements (specific to your industry)

Required Skills/Abilities:

1. Strong communication skills, both written and verbal
2. Ability to manage multiple projects and priorities
3. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Power BI)
4. Ability to work in a fast-paced, dynamic environment
5. Customer-focused mindset

Preferred Qualifications:

1. Experience in aviation
2. TSA regulations for aviation