Global Enrollment Management Specialist

Status: Full-time, Exempt
Schedule: M-F, 8.30 a.m. - 4.30 p.m., including occasional evening and weekend work and/or seasonal travel to regional consulates/study abroad fairs as defined by the needs of the department and/or organization/position requirements.
Reports to: Manager, Enrollment Management
Direct Reports: None
Start Date: ASAP
Location: Chicago, IL, USA
About Us:
Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believe in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,000 study abroad students every year.
From our headquarters in Chicago to our 160+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.
We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $5 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.
We're not ashamed to admit, we're a little bit obsessed with study abroad.
When you join IES Abroad, you are a part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Our work to educate students to become global leaders is grounded in our commitment to diversity, equity, inclusion, and anti-racism. We are a global organization made up of colleagues with a variety of backgrounds, cultures, and perspectives, and we are committed to creating an inclusive, welcoming environment for all employees, surrounded by a mix of talented professionals. You'll want to come to work and, more importantly, want to stay and advance our mission together.
Summary of Position:
The Global Enrollment Management (GEM) Department serves all students who apply and/or are admitted to IES Abroad programs, and those who apply to SAF programs. The GEM Specialist role acts as the admissions officer for a portfolio of programs and is responsible for administering and moving students through the admissions process. GEM Specialists also offer support to students as they prepare to study abroad, largely in the form of internal support to other IES Abroad departments.
Essential Job Responsibilities & Duties:

• Act as admissions officer for assigned programs by reviewing all student documents and submitting complete applications to host institutions in a timely and accurate manner
• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers
• Maintain student data in database and client relations management system
• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents
• Review visa requirements for student travel and compile documentation to support students in navigating the visa process
• Communicate regularly with all constituents regarding individual students, program changes, and other updates
• Create, manage, and review high volumes of online pre-departure forms and visa-related content
• In consultation with other departments, provide input for effective, easy to read, and streamlined pre-departure content and communications to admitted students
• Serve organization's need for reports and analysis of enrollment data
• Maintain orderly and confidential filing systems and record keeping
• Regular and predictable attendance is essential for this position
• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
• Take on special projects, other duties, and tasks as assigned

Experience & Qualifications/Skills:

• Minimum one year data entry or administrative experience
• Database literacy and extensive knowledge of Microsoft Office and Excel
• Ability to organize and prioritize multiple projects and to meet deadlines
• Strong written and verbal communications skills
• Strong interpersonal communication skills and customer focus
• Strong attention to detail with the capacity to maintain accurate records
• Ability to cooperate with all stakeholders
• Takes responsibility for actions, results, and mistakes
• Ability to demonstrate values and promotion of diversity, equity, inclusion, and anti-racism required.
• Ability to exercise sound judgment when handling variety of issues

Education, Licenses and/or Certificates:

• Bachelor's degree or equivalent work experience required.

How to Apply:
All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.
Please visit for more information about working at IES Abroad. If you require an accommodation with the application process, please email us:
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.
We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.