Community Program Management Lead

About The Team
Miro is the leading visual workspace for innovation and is used by over 60 million people worldwide. The Community team is dedicated to our super users, creators, and advocates. We amplify their voices to encourage and inspire more people to share their ideas on Miro and create the next big thing.

About The Role
Millions of people love Miro — they’re super fans who express their passion by sharing templates, ideas, and workflows every day. We’re looking for a Community Program Management Lead who will be responsible for managing large-scale community events and campaigns we deliver to these Miro fans and help us grow our community.
Every day, you’ll manage the delivery of community programs on time and on budget. You’ll work cross-functionally across community, creative, lifecycle, product marketing teams, and others — all with the goal of empowering and delighting our community at the center of your work. Your success will be measured by successful program delivery and stakeholder satisfaction.
In this role, you’ll be a crucial part of fostering a strong relationship with Miro’s most engaged users and growing the programming we offer them. Experimentation, agility, and a solution-oriented mindset are important to your success.

What You’ll Do

• Own the successful delivery of community events and campaigns that activate on Miro owned channels, including our community forum, social media, and in person
• Manage timelines, resources, and priorities to ensure programs are delivered on time and within budget
• Own a community program calendar across quarters that clearly communicates our largest commitments required timelines and milestones
• Design processes and playbooks to bring repeatability and scale to our programs
• Manage vendor relationships and timelines to ensure alignment and proper resourcing
• Set and manage stakeholder and approver expectations to keep programs progressing through milestones
• Report on program progress, blockers, and resource needs
• Identify risks and opportunities, propose solutions, and execute on the work as part of the team

What You’ll Need

• 5+ years of marketing production or program management experience
• A proven track record of scaling campaigns and processes
• Experience working with senior stakeholders to secure approvals and feedback
• Experience managing global campaign calendars and resourcing across time zones and functions
• Ability to clearly communicate and manage up across internal channels to manage expectations and calendars
• Proficiency with project management tools; we most frequently use Slack, Confluence, and Asana
• Be an entrepreneur at heart: you are a self starter and independent thinker!
• Take ownership of program schedules, dependencies, and solutions
• “Start with why” by putting the community in the forefront of all you do
• Curiosity and positive intent
• Proactivity in driving opportunities for experiments and optimization
• A growth mindset with empathy, and patience towards internal and external partners

What's In It For You

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location.

Check Out More About Life At Miro

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At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams.

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