TITLE: Bilingual Customer Service RepresentativeREPORTS TO: Office ManagerSALARY: Competitive salary commensurate with experiencePOSITION/TYPE: Non-ExemptREQUIREMENTS:High School Diploma or GED; Bilingual English/SpanishPrevious experience working customer service in call center setting is preferred, not required.“MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, DM Law’s growth stems from the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.Job Overview:DiPasquale Moore is looking for a professional with a friendly attitude and the ability to multi-task. This position requires regular attendance; answering calls and fielding them, accordingly and assisting in various administrative duties as needed.Duties & Responsibilities:Occasionally assist the Intake Specialists when neededAnswer and accurately respond to a high volume of incoming calls - as many as 200+ dailyAssist clients in connecting with their Attorney and/or Case Manager by use of our electronic case management system, NeosRoute incoming documents and voice messages to the correct recipientKnowledge & Skills:Proficient in Microsoft OfficeExcellent telephone etiquetteExperience using a multi-line phone system preferred; call center experience a plus but not requiredAbility to multi-task and prioritize tasks without guidanceEmployee Perks:Benefits package – Health, Vision & Dental Insurance; 401(k) matching and more!401(k) matching retirement plan – up to 4% match3 weeks (120) hours of PTOPaid holidaysFREE on-site parking garageStability – Become an integral member of an energetic team in a growing law firmWork/Life balance – do the job you love, with great people and NO long or crazy hours!EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERDiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Powered by JazzHR