Case Manager

Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
• Enhances personal knowledge and skill through community and agency educational forums.
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned.

Additional Responsibilities:

• Oversee and manage Food Pantry operations.
• Oversee and manage Pathway of Hope program.
• Oversee seasonal assistance programs, such as (but not limited to) Angel Tree, Back to School, etc.

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• 2 or more years of applicant interview or case management
• Experience working with program target population (preferred).

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Complete Safe From Harm training and keep current as needed.
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
• Complete Caseworker Certification Program within 120 days of hire.

Computer Skills:

• Proficient in Microsoft Office 365.
• Working knowledge of TEAMS and SharePoint.
• Proficient in SIMS (ServicePoint) software within 90
• Willingness to learn new software as needed.

Certificates and Licenses:

• Complete Safe from Harm training and keep current as needed.
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).