Information Systems Training Specialist, Lead

Information Systems Training Specialist, Lead

University Registrar

Atlanta Campus

Monday - Friday | 8:30 AM - 5:15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

The Registrar Department is seeking (1) Information Systems Training Specialist, Lead to join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

In the Office of the Registrar, the Information Systems Training Specialist will serve as a member of the Registration and Compliance team. This position is essential to the course registration functions and the planning, designing, project management, and implementation of innovative technical solutions to further the service mission of the Office of the Registrar, as well as the Georgia State University Community on these solutions and relevant policies and procedures.

The job responsibilities, level of decision-making, and degree of independence for this position have changed. The incumbent must have experience in training, advanced knowledge and skills in course registration functions, web content management, digital media, computer literacy with database familiarity, and considerable knowledge of university policies and procedures. In addition, the incumbent must exercise sound judgment, think strategically, and work collaboratively with the Office of Instructional Innovation and Technology, faculty, staff, and students.

The scope of responsibility will include these specific duties but is not limited to:

• Monitors faculty registration adjustment requests and student class audit requests submitted through a workflow application; notifies college and department administrators of any overdue requests and ensures all requests are finalized by the established deadlines; and reviews exceptional course registration requests (post-deadline add/drop/withdrawal requests, Military Withdrawals, Emergency Withdrawals, and Schedule Reinstatements) and completes the requests within policy guidelines.
• Designs training materials and provides training to students, faculty and staff using a variety of training methods (virtual classrooms, digital media, face to face, etc.) regarding the registration functions, roll verification, and other enrollment management policies and procedures; consults with staff and faculty on training needs and formats; and schedules follow-up training sessions as needed.
• Serves as liaison between end-users and the Office of Instructional Innovation and Technology; troubleshoots issues; and assists with diagnosing technical issues and resolving problems.
• Evaluates, tests, and documents new or modified functionality of the Banner Student Information and Workflow applications when patches or upgrades are applied to the software; and maintains operations and user documentation as system modifications are implemented.
• Assigns security permissions to Banner Workflow and Banner Registration according to the user’s job responsibilities; deactivates or limits security permissions when necessary; and performs periodic user access reviews to reduce the risk of security breaches and to protect critical data and resources.
• Maintains and edits the web content on the Registrar’s website regarding course registration and the semester calendars and acts as a viable backup to assist with editing the university catalogs.
• Creates reports and dashboards, using SQL queries or web-based reporting tools, to monitor productivity, accuracy, and trends.

Successful candidates will possess the following attributes:

• Strong written and verbal communication skills.
• Exceptional teamwork collaboration, critical thinking, decision-making, and conflict resolution skills.
• Exceptional organizational and time management skills.
• Exceptional attention to detail.
• Ability to create reports and dashboards, using SQL queries or web-based reporting tools, to monitor productivity, accuracy, and trends.
• Proficiency in using Microsoft Office Suite applications.
• Self-starter and adaptive learner with a continual desire and capability to learn.
• Experience working in a high-energy and fast-growing workplace.
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA).
• Preference may be given to candidates who are familiar with Georgia State University and possess experience with training, advanced knowledge and skills in course registration functions, web content management, digital media, computer literacy with database familiarity, and considerable knowledge of university policies and procedures.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.

Qualifications:

Minimum Hiring Qualifications:
Bachelor's degree and three years of related experience; or a combination of education and related experience.

College/Business Unit: Provost & VP Academic Affairs

Department: University Registrar

Location: Atlanta Campus

Shift: M-F 8:30AM-5:15PM

Salary: $57,000

Pay Grade: 18

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 10/08/24, 1:28:27 PM

Closing Date: 10/22/24, 10:59:00 PM

Special Instructions:

To be fully considered for this position all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

Finalist candidates will need to submit names and contact information for three references.

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.

Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.