What this job involves
Key responsibilities include:
Team Leadership and Oversight: Provide strategic leadership and management to the Global COE team and account teams, comprising over 100 employees.
Financial Accountability: Oversee three Profit and Loss statements (revenue, CI, and budgeting/forecasting) within the global COE (Center of Excellence) team.
Business Growth: Drive business expansion in alignment with JLL's annual targets and strategic objectives.
Staffing and Fee Structuring: Determine necessary staffing levels and establish fee structures for RFP responses. Work alongside JLL Solutions and Client Growth teams to keep client attrition below 11%.
Product and Operations Coordination: Function as the liaison between the JLL Product and Operations teams to ensure clear communication of needs and expectations.
Collaboration: Partner with the Occupancy Planning and Management leadership team to maintain a best-in-class service offering.
Subject Matter Expertise: Act as the global CAD/BIM expert, supporting major CAD and/or CAFM initiatives.
Innovation: Implement innovative solutions to streamline processes, reduce errors, and enhance overall performance.
Reporting: Prepare and review monthly billing reports for accuracy and completeness.
Utilization Analysis: Conduct weekly and monthly utilization analyses to optimize workload and workflow management across teams.
Relationship Management: Maintain and strengthen the relationship between COE teams and Account OP Leads.
Internal Education: Develop and execute strategies and campaigns to educate internal JLL audiences on the value of CAD and related services.
Process and Strategy Development: Design and update global processes, tools, and strategies.
Goal Setting: Establish annual goals for teams and individuals, create realistic targets and actionable plans, and conduct bi-annual performance reviews.
Global Collaboration: Collaborate with global colleagues and regional management to drive platform initiatives.
Client Engagement: Cultivate and maintain relationships with clients and prospects through innovative and engaging methods.
Sound like you? To apply you need to be / have:
Experience
- Extensive professional experience with a top-tier strategy consulting firm and/or global company.
- Strong network across Corporate Solutions and Markets.
- Strong written communication and presentation skills, to promote ideas and proposals persuasively.
- Exceptional stakeholder management skills.
- Proven track record of successfully working with senior executives in the firm.
- Strong organizational and planning skills.
- Strong financial acumen and contract negotiation skills.
- Ability to build and deliver Scope of Work documents.
- Process-oriented and analytical mindset.
- Director level leadership minimum, global experience preferred.
- MBA preferred.
Skills
- Leadership Skills: A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships at all levels of the organization.
- Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
- Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure clarity of expectation, timely execution, corrective action when needed, and successful outcomes. Experienced in managing multiple CAD/CAFM Implementations and Projects simultaneously and remotely.
- Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
- Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward-looking with a holistic approach.
Behavioral Competencies
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
- Customer Service - Dedicated to exceeding client expectations, ensuring excellence in delivery through the right solution.
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Influential – Persuasive yet instills confidence among stakeholders, gravitas to drive change and obtain results.
- Connector – Can bring together various constituents across the organization to help drive client solutions.
- Thrives in Ambiguity - Can navigate through a complex, multi-faceted organization with multiple stakeholders.