Director, Product Payments Optimization

Director, Product Payments Optimization

Overview:

We are seeking a highly skilled leader to play a critical role in executing go to market activities across multiple priorities on the Payments Optimization product roadmap. The ideal candidate will have a deep understanding of healthcare payment ecosystem (Payer to provider; Payer to member/patient, member/patient to Payer, member/patient to provider; and to some degree provider to patient/member and provider to payer) and communication products (explanation of payments, explanation of benefits, Health ID cards, and more). This person should have a strong business acumen and a successful track record of leading and coaching product team members to delivering on most important tasks (MITs). This role reports into the Sr. Director, Product – Payments Optimization.

Responsibilities:

• Lead a team, executing the vision, strategy, and roadmap across current and future products across the healthcare journey between payers, providers, and members.
• Provide product management throughout the product development and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth.
• Support a customer-first product vision, strategy, and roadmap.
• Plan initiatives in the feature roadmap and lifecycle, from ideation to support.
• Collaborate with cross-functional teams to implement, rollout, and measure meaningful features.
• Oversee the product backlog and coordinate with other teams to deliver customer value.
• Conduct market research and engage with industry stakeholders to understand market trends, customer needs, and competitive landscapes.
• Gather and analyze customer insights to drive product innovations collaborating closely with customers to understand specific requirements.
• Drive Go-to-market activities for successful product launches.
• Work closely with engineering, sales, account management, marketing, client services, finance, treasury, accounting, and learning & development teams.
• Ensure team prepares tasks with clear and complete business requirements, involving all contributing and impacted business units and IT.
• Assist engineering in the refinement of technical requirements, minimizing them to the most efficient set of changes that still meets the needs of the business.
• Meet with clients as needed to understand requirements and offer possible solutions.
• Establish and track project plans to accomplish project activities.
• Deliver timely stakeholder updates across all initiatives under your oversight.
• Manage project risk with alternative plans as required.
• Ensure team provides targeted training for more complex features to internal users in advance of deployment.
• Work with the learning and development team to help them incorporate new features in long-term training.
• Coordinate retrospectives at pre-established intervals, ensuring continuous process improvements are implemented.

Competencies:

• Proven experience in leading direct reports and fostering team growth and development.
• Product experience in Payments/banking/fintech industry.
• Experience in healthcare industry is a plus.
• Strong strategic thinker with the ability to understand organizational goals.
• Experience leading mission-critical programs involving significant business change.
• Experience with developing, implementing, and monitoring process improvement initiatives.
• Intermediate-Expert data manipulation skills; ability to perform SQL database queries a plus.
• Ability to understand and utilize web-based applications for project management.
• Experience with Agile, Scrum, and Kanban development methodologies.
• Strong ability to identify and resolve/mitigate issues or risks associated with various projects.
• Excellent communication and interpersonal skills.
• Proven track record of creating and delivering presentations to senior level leadership.

Experiences/Background:

• Bachelor’s degree in Business, Product Management, or equivalent experience preferred.
• 5+ years of product management experience in fintech or healthcare industry preferred.
• 8+ years experience in leading and coaching teams, people management, and process improvement.
• Track record of experimenting and successfully launching products at scale.
• Strong understanding of business fundamentals and ability to translate market insights into actionable product strategies.
• Demonstrated expertise in building and maintaining strategic alliances with industry partners.
• Exceptional problem-solving and strategic thinking skills.
• Willingness to travel to industry and customer sites as needed.
• Passion for innovation and a commitment to delivering exceptional products.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates.

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