Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.
Status: Part-time, On-call, Nonexempt
Location: North Beach neighborhood, San Francisco
Hours: Perform nightly duties (approximately half an hour per day); On-call Monday through Friday 5 p.m.-8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)
Salary: $18.67 per hour
Resident Manager unit: SRO unit
What You Will Do
- Perform nightly security check on building floors and lock up common areas as needed/or in case of an emergency
- Separate recyclables, compostable, and landfill trash when needed
- Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outrage, serious injury, medical emergency
- Report all maintenance related issues
- Log and document serious events on incident reports to Property Manager
- Respond to tenant complaints in a reasonable time manner
- Report any graffiti on both interior and exterior side of the building to Property Manager
- Log activities daily and occurrence including date, time, and what happened that day or no incidents
- Respond to all telephone calls, otherwise, return calls in a timely manner
- Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate
- Along with Property Manager, attend resident meetings a minimum of once per year
- Required to reside in resident manager unit and stay every night while on duty
Nightly Job Responsibilities:
- Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter
- Clean building entrance, hallway, and community area when needed
- Approximate time to perform nightly duties per day: ~30 minutes
Other:
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned, e.g., Delivery of paper rolls to residents on a monthly basis
What You Bring:
- Commitment to respond to all cell phone/pager calls within ten minutes
- Commitment to be at property site within thirty minutes of being notified of any building emergency
- Willingness to do varied tasks
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Good written and verbal communication skills
- Act in a pleasant, professional, and calm manner
- Ability to work under stressful circumstances
Education and Experience (Minimum Qualifications):
- Bilingual in English and Chinese
- Excellent interpersonal skills and ability to work with diverse ethnic groups
- Sensitivity to issues facing low-income tenants
- Good judgment and problem-solving skills
- Employee’s day job must substantially benefit the property
Preferred Qualifications:
- Prior experience as resident manager
- Familiarity with affordable housing projects