Senior Product Manager

Location: Minneapolis, US, 55401; Nashua, US, 3063; Austin, US, 78705

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

Optimizely is seeking a highly skilled Senior Product Manager to join our Platform team. As a Senior Product Manager, you will be an individual contributor who owns one or more significant product areas and excels at SaaS product management.

In this role, you will be responsible for driving the product strategy, roadmap, and execution for specific area(s) within Platform, working closely with cross-functional teams to ensure successful product delivery. You will also be responsible for identifying market opportunities, defining product requirements, and collaborating with engineering, UX, and GTM teams to deliver high-quality products that meet customer needs in an agile/scrum environment.

Job Responsibilities

• Be the Voice of the Customer by gathering direct feedback from users and stakeholders and leveraging multiple tools to collate and prioritize requests to improve our products.
• Regularly communicate priorities and manage stakeholder expectations.
• Establish prioritization principles that inform consistent, data-driven decision-making.
• Technical expertise which may include understanding APIs and being able to estimate the timing of complex technical projects and tasks in partnership with Engineering.
• Conduct discovery and research in partnership with UX.
• Stay abreast of industry trends, events, and channels to anticipate customer needs.
• Draft Product Requirements Documents (PRDs) in thorough detail and with early inputs from Engineering and UX to ensure an optimal customer experience.
• Motivate and lead the scrum team to deliver against commits and deadlines, providing required context, clearly communicating the value prop, setting timelines, and reporting to leadership.
• Set a predictable cadence for product delivery and a high bar for product quality.
• Evangelize the company and department strategy and regularly communicate it to your scrum and partner teams internally.
• Connect company objectives to the team’s work by defining measures to track impact (quantifiable key results/OKRs).
• Drive execution as well as adoption, learning, and pivoting where necessary based on user feedback and data.
• Develop meaningful relationships with key individuals internally and externally to achieve business objectives.
• Actively participate in and take the lead of initiatives to improve how we operate as a product organization.
• Handle conflict and difficult conversations directly and with professionalism.
• Take ownership of issues and use good judgment on when to escalate vs. inform leaders and stakeholders.
• Be a visible internal and external spokesperson for the product including presentations, demos, customer calls, and speaking engagements.
• Nurture a culture of inclusion and empathy.
• Actively seek out and lead challenging projects.
• Give and receive candid feedback.
• Mentor more junior team members and share knowledge and best practices across the team.

Knowledge and Experience

• 5-8 years of SaaS product management experience; or 3-5 years of product experience with extensive Optimizely experience.
• Keen business acumen and a strong understanding of the fundamentals of business success.
• Exceptional communication and collaboration skills.
• Self-starter who has the ability to work cross-functionally and independently lead cross-functional initiatives.
• Proven track record of delivering quality, on-time product deliverables with a measurable positive impact on the business.
• Experience with rapid experimentation to learn quickly, iterate, and get it right.
• Ability to handle ambiguity and adapt to changes in priority.
• Strong problem-solving skills and ability to make data-driven decisions.
• Experience presenting to senior leadership.
• Ability to navigate ambiguity; comfortable setting strategy and determining product-market fit.
• Experience with MarTech (good).
• Experience with CMS, Experimentation, CDP, or Content Marketing Platforms (better).
• Experience with Targeting/Segmentation (best).

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.