Job Purpose or Objective(s): The Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Front Office Manager/Hotel Shift Manager.Primary Tasks:You will monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.Review reservation, checking for special requests, or any follow-up required.You will maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.Respond to guest comments, complaints, and concerns.You will review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.You will ensure staff reports to work as scheduled and document tardy and absent employees.Complete requisitions to replenish shortages or additional items needed for the anticipated business.You will review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.Perform other duties as assigned.Requirements:Computer Software SkillsPrioritize and organize.One (1) year prior hotel front desk experience.About the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.BenefitsFree gym membershipFree access to employee health clinicFree lunch for casino & resort associatesEarned wages access once per week for hourly AssociatesPet insurancePaid vacation / sick timeMedical / Dental / Vision401(K) with company matchCollege tuition reimbursementShort-term disability, long-term disability, and family leaveEmployee assistance programEmployee prescription programCNO Paid Life InsuranceTeladocOn Site Dental Clinics (Jet Dental)On Site Mammogram ServicesFree diabetes and hypertension monitoring benefit (Livongo)Accolade- Concierge Benefits ProgramWellness Program that equals savings on health insurance cost (Virgin Pulse)Maternity Care Program(Benefits provided by the Choctaw Nation are based on employment classification)CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUSChoctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.#LI-onsiteJob Identification: 12287Job Category: GamingPosting Date: 10/21/2024, 1:32 PMJob Schedule: Full timeJob Shift: VariableOn-Site/Remote: On-Site