6032 - Frederick - 5601 Urbana Pike, Frederick, Maryland, 21704CarMax, the way your career should be!Provide an iconic customer experience - Summary:Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.What you will do - Essential Responsibilities:Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelinesProvides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.Seeks win/win solutions for the customer and partners appropriatelyProcesses paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperworkProcesses auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of draftsManages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe withconsiderations to security and loss prevention.Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedureClerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.Learn and succeed as part of a team:Pleasant, but noisy office environmentNumerous distractions and disruptions due to incoming communicationMay require walking or standing for extended periods of timeVariety of work schedules with shifts that do include nights, weekends, and holidays.Wear CarMax clothing (acquired through the company) at all times while working in the storeQualifications:Work requires ability to:Read, interpret and transcribe data in order to maintain accurate recordsUse resources and partnership to balance the needs of the customer and the businessUnderstand numeric filing systemUse word processing, spreadsheet and other programs, displaying intermediate PC skillsAbility to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detailLift objects that weigh as much as 15-20 lbsSpeak and listen effectively in dealing with both internal and external customers, in person, over the phone, and writtenComplete CarMax provided training as requiredDevelop partnerships with Sales team and other departments in order to provide quality customer serviceMaintain confidentiality of all records, files and reports within the scope of the positionReport Asset Protection and/or Human Resource related issues to managementThe hourly rate for this position is:$16.00 - $32.20Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our CarMax Benefits ( website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.