Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Business Analyst(Marine Support Specialist) to join our team in Houston, TX! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
This role is vital to Marine Services offerings. As part of the Services Delivery team, this role is also exposed to other segments of Marine. This encourages continuous development and opportunity growth within the Marine Division.
Job Description:
Provides first line of support of problem resolution and/or recommendations on selected products and services.
Job Responsibilities:
- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of technical data.
- Understand prime product or component health or status, if action is needed, and required next steps.
- Monitor Equipment through Marine Digital Tools
- Review equipment alerts.
- Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers.
- Provide comments on actions.
- Cross Reference Digital tools while troubleshooting.
- Provide technical information to Customers, Fleet Managers, and Dealer’s for service with Trouble calls.
- Document issues and status through the Sales Force Platform.
- Communicate noted issues to Customers through the Sales Force Platform
Education & Experience Required:
- High School Diploma, GED or Equivalent
- 1-3+ yrs. working on machinery such as combustion engines, hydraulic systems, or pneumatic devices.
- Or
- 1-3+ yrs. working with analytical data, utilizing quantitative analysis, preferably in data science, or engineering
Technical Skills
(Required)
- Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
- Working knowledge and mechanical skill set including the use of hand tools, measuring tools.
- Knowledge of products
- Ability to collaborate with different teams.
- Strong analytical skills
Soft Skills
(Required)
- Strong Corporate behavior as this role is customer facing.
- written and verbal communication.