HR Analyst, Senior

Job Description
Your Role
The People & Engagement HR:Connect team is a critical part of Human Resources service delivery for all of Blue Shield of California (BSC). The HR Analyst, Senior will report to the Manager, HR:Connect. In this role you will be supporting the HR:Connect team who provides Tier 1 HR support for all employees. You will be managing the ongoing maintenance and continuous improvement of existing resources, analyzing service data, escalations, training and coaching and additional strategic team projects.
Your Work
In this role, you will:

• Manage and execute sensitive and/or complex operational processes and data audits. Will include operational processes and HRIS system transactions, analysis of HR: Connect case and call metrics
• Work closely with internal HR Stakeholders for problem resolution/escalation and process improvement
• Be responsible for policy documentation and workflow creation
• Analyzes data, develop, and generate routine and ad-hoc reports
• Consults and coach the HR Specialists or other analysts for escalated HR cases. This will include training new specialists/analysts. Will also act as an escalation path to handle more complex cases and situations
• Lead and support a majority of HR: Connect roadmap and other projects by participating in the project development, eliciting the business requirements, and supporting stakeholder analyses

Qualifications
Your Knowledge and Experience

• College degree and a minimum of 5 years of prior HR-related experience in an HR role (or 7 years of HR Generalist experience)
• Requires advanced knowledge of HR obtained through advanced education combined with experience.
• Requires practical knowledge of project management
• Requires strong analytical and problem-solving skills
• Requires experience processing HR data and creating reports to analyze trends and key takeaways
• Requires experience managing and executing training programs for new team members
• Requires interpersonal skills necessary to appropriately handle employee cases, escalations, and collaborative interactions with diverse stakeholders within HR
• Requires strong oral and written communication skills and experience creating and maintaining procedure and policy documentation

Pay Range:
The pay range for this role is: $ 77990.00 to $ 116930.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About the Team
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office

• Hybrid - In a business unit approved office a few times per year to 3 days per week, on average

• Office - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.