Enterprise Technology Helpdesk Administrator I

First Western is seeking an Enterprise Technology Helpdesk Administrator I to join our team!
Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team.
As a Enterprise Technology Helpdesk Administrator I at First Western, you will play a vital role in helping high-net-worth clients achieve their financial goals. You will work closely with our Enterprise Technology team to deliver comprehensive solutions that exceed client expectations.
If you are passionate about providing exceptional service to clients and are looking for a challenging and rewarding opportunity, we encourage you to apply for this position today.
What You Will Do:

• Troubleshoots, diagnoses and resolves network/server issues;
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions;
• Self-motivated to learn new technology and new ways to deliver support;
• Shows enthusiasm when providing technical support;
• Effective use of listening skills to develop an understanding of client inquiries and problems;
• Prepares Documentation for continued technical support;
• Independently prioritizes personal tasks in order to meet deadlines with consistency. Works at a team level to ensure SLA adherence;

What You Bring:

• Knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
• Knowledge of computer software systems, office applications, and operating systems.
• Analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.

Education Level Education Details Required/Preferred
High School Diploma/ GED Required
Bachelor's Degree Computer data, information science, finance, or business administration Preferred
Experience Level Experience Details Required/Preferred
1-3 years Helpdesk technician Preferred
License/Certification Details Time Frame Required/Preferred
Microsoft Certifications Within 1 year of hire Preferred
ITIL Within 180 days of hire Required
What You Receive:
At First Western, we pride ourselves on our culture of innovation, teamwork, and continuous learning. We are committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development, a competitive compensation package, and a comprehensive benefits program.
Pay Range: $24.24 - $31.50/HR
Job Classification: Full-Time Non-Exempt
*Actual offer will be based on experience, location, education, and/or skills*
- Strong Bonus Potential
- 401(k) Plan with Match
- Paid Parking/Transportation Benefits
- Access to Training & Professional Development Programs
- Sponsorship for Obtaining Professional Certifications
- Flex Spending Accounts
- Health Savings Account
- Health & Wellness Benefits
- Paid Time-Off+ Bank Holidays
Interested in learning more and seeing how we connect? Visit us today at:
Questions? Contact us at
First Western Financial, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees. We are fully committed to achieving a diverse workforce by hiring, developing, and retaining talented people from different backgrounds, experiences, abilities, and perspectives. Individuals from all backgrounds, including non-traditional backgrounds, historically marginalized, or underrepresented groups are strongly encouraged to apply.
First Western Financial, Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, First Western Financial, Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Region A Pay Range
Pay Range
$24.24-$31.50 USD