Assistant General Manager

Assistant General Manager

Requisition ID: 2024-52416

Category: Hotel Management

Job Location: US-MA-Somerville

Property: La Quinta Boston - Somerville

Compensation Type: Yearly

Location: La Quinta Boston - Somerville, 23 Cummings Street, Somerville, MA 02145

Overview

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

Qualifications

• At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems.
• Must be able to understand and evaluate complex information from various sources.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally.
• Perform other duties as requested by management.