Technical Support Representative

Job title:

Technical Support Representative

Location:

Mission Hills, CA

Term:

Contract

Travel Required:

Transportation Mandatory (within a max of 40-50 mile range)

Shift:

Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Note:

Vaccination Required

Job Description:

• Candidate is aware that this is X months contract and may extend as needed
• Plus weeks training at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY
• As needed, 4 plus weeks at El Segundo and/or Long Beach/Airport Plaza
• Once candidate is fully trained, candidate will be assigned to proper area for coverage.
• Flexible hours to work or drive as needed all over OC and LA
• Able to lift 50 LB or more (printers or other equipment as needed)
• Drive to support and/or cover tech that may call out on the last minute
• Can transport equipment from one site to next site.
• Work hours 8 AM and end 5 PM with 1 hour lunch.
• As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project ends) will get full 8 hours.
• As needed, come in next day before 6AM Go-Live support.
• As needed, work on the Saturday or Sunday and take 1 or 2 days off during the week to make a 40 hours week.

Job Summary:

• Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support.

Top Requirements:

• Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
• What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.

Primary Responsibilities:

• Must have a valid driver’s license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Required Skills:

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Additional Required Skills:

• End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smartphones, printers, telephones and cabling environments
• 3 years of experience in desktop, laptop and smartphone troubleshooting.
• Experience with Android and Apple iOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location
• 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years’ experience with Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM

Please send resumes to