Description:
We are currently seeking a passionate and dynamic IT Tech who prides themselves on their ability to deliver extraordinary levels of customer service as well as provide creative solutions to the IT Department and users.
Requirements:
The ideal candidate will be self-motivated with a hands-on, flexible approach and the ability to adapt to unpredictable events.
The ideal candidate is pro-active, reliable and thrives even when working in a busy environment.
The ideal candidate has the ability to stay calm under pressure, has a strong attention to detail and possess the following competencies:
- Microsoft office applications (Word, Excel, PowerPoint Etc.).
- Excellent communication skills.
- The ability to create clear and concise reports.
- Ability to prepare and plan for business/department meetings.
- Focus on team building.
- Communicates well with management and other.
- Strong ability and willingness to adapt.
- Embodies a drive for results.
Education, Qualifications & Experiences:
The ideal candidate should have a relevant degree or diploma within the information technology field and/or Microsoft Certification or similar experience.
Key Responsibilities:
- Help to perform troubleshooting procedures to system failures and identify bottlenecks to ensure long term efficiency of the network.
- Help to monitor the operation and security of all computer hardware and software systems to make sure operational compliance is maintained.
- Provide level-1/2 support and troubleshoot to resolve issues.
- Test and evaluate network systems to eliminate problems and make improvements.
- Install, configure, and maintain network equipment and services.
- Liaise with vendors and other IT personnel for problem resolution.
- Assist in network modeling, analysis provide technical support to users where necessary.
- Perform testing, configuring, and repair of hardware, software and peripheral devices.
- Prior experience with an IT department working procedures and related tasks.
- Respond to some user requests and provide them with entry level support.