Customer Service Representative

The Denver Hospice has an immediate opening for a Customer Service Representative.
Location : Denver, CO
Status: Full-time
Schedule : 8a-5p or 9a-6p M-F w/occasional weekends
Pay Range: $27.23 - $33.91 per hour
Supplemental Pay: Based on position, schedule and/or availability: Overtime
Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!
CULTURE, BENEFITS AND PERKS:

• We value diversity, equity and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive and inclusive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Low healthcare premiums: we have not increased our team member medical rates 4 out of the last 5 years
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following date of hire
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for full-time team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:
The Customer Service Representative is responsible for acquiring consents from patients and families for hospice services, providing detailed explanations of hospice services, and assisting with admissions documentation. This is a field-based position that requires daily interactions with patients, families, and referral sources to ensure proper understanding and seamless initiation of hospice care. The position plays a key role in the patient access department for hospice services, supporting the mission of providing compassionate end-of-life care.

• Acquires consent from patients and families for hospice services by clearly explaining the services offered, answering questions, and addressing any concerns.
• Collaborates with patients, families, physicians, and referral sources to facilitate the hospice admission process.
• Provides detailed explanations of hospice services, including eligibility, care options, and benefits, in various settings such as home, long-term care, and assisted living facilities.
• Coordinates with referral sources, such as discharge planners and healthcare providers, to ensure timely and accurate communication regarding hospice services.
• Accurately completes and presents admission paperwork, including legal documents and necessary consents, to patients and families.
• Educates patients, families, and community members about end-of-life care and hospice services, ensuring they have a full understanding of the support available.
• Collaborates closely with clinical teams, marketing, and business development to ensure effective patient access and care delivery.
• Maintains detailed records of interactions with patients, families, and referral sources, ensuring compliance with all legal and regulatory requirements.
• Assists with insurance verification and authorization processes as needed to support the admissions team.
• Participates in outreach efforts and community events as needed to promote hospice services and educate the community on hospice care.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education: High School Diploma. Some college required; Bachelor’s degree in Marketing, Public Relations or healthcare-related field preferred. Experience in lieu of education may be considered.
• Minimum Experience: Four to five (4-5) years’ experience in marketing, sales, or healthcare relationship.
• Valid Colorado driver’s license and proof of automobile insurance in accordance with state statute.

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs

The Denver Hospice is affiliated with Care Synergy, a nonprofit network of community-based hospice and palliative care organizations serving Colorado’s Front Range and the Region’s Largest Home Health, Hospice, and Palliative Care Network. Care Synergy provides mission support services to better equip The Denver Hospice to operate as a distinct and independent organization while working together to share best practices and serve more Coloradans along the Front Range.
If you need assistance completing the electronic application please contact our Talent Acquisition team via email at You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.
The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harrassment based on any of these protected classifications.