C.H. Robinson is looking for a dedicated Customer Support Representative to join our team! In this role, you will provide world-class customer service by answering calls, emails, and chats to address customer questions and resolve issues quickly. You’ll perform routine tracking and tracing, troubleshoot minor load and site concerns, and escalate larger problems as needed. With customer satisfaction as your top priority, you’ll ensure smooth communication and efficient resolution of inquiries, all while adhering to company and departmental standards. Join us and help deliver exceptional support that keeps our customers moving forward!At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Engage with customers through calls, emails, and chats, delivering fast and friendly support for all inquiriesKeep accurate records of customer interactions and ensure seamless follow-upMonitor and update shipment statuses, ensuring timely tracking and tracingTroubleshoot and resolve minor shipment issues, keeping operations on trackProactively solve site-related concerns, escalating complex issues to the right teams for swift resolutionProvide top-tier customer service by listening, educating, and offering quick, effective solutionsSkillfully handle challenging conversations with customers using empathy and diplomacyEnsure accuracy and compliance, aligning with company and customer expectationsWork independently, utilizing available tools and seeking support when neededQUALIFICATIONSRequired:High School diploma or GEDPreferred:Strong communication and interpersonal skills.Basic proficiency in Microsoft Office Suite of programsAbility to multi-task and demonstrate attention to detail and accuracyMinimum 1 year of customer service experienceValues a diverse and inclusive work environmentQuestioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on OUR CULTURE ( page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at .