Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States
About the Position
Overview
Position Summary:
The IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL’s IT Solutions. This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives.
Generate design to address customer needs, work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions.
Responsibilities
Key Accountabilities:
Essential Functions:
- Provides pre-sale consulting, design, implementation and go-live support to current and potential customers
- Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs
- Collaborates with Sales & Applications Consultants to design customer solutions
- Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval
- Serves as voice of the customer liaison with internal stakeholders
- Provides escalated on-site support as requested by IT Solutions Manager
- Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe
- Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
- Ensures designs are in compliance with all regulatory policies, procedures and records
Secondary Functions:
- Other duties and responsibilities as assigned by IT Solutions Manager
Internal Networking/Key Relationships:
- Commercial Operations Organization | Implementation and Project Team
- Marketing IT Solutions
- Client Services
Skills & Capabilities:
- The ideal candidate for this position will exhibit the following skills and capabilities:
- Strong interpersonal and communication skills, both verbal and written
- Ability to author documents, diagrams, and presentations
- Ability to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadership
- Ability to work in a regulated environment
- Ability to work under own initiative /self-motivated
- Demonstrated ability to solve complex technical challenges
- Adaptability; ability to manage workload and competing priorities
- Highly Collaborative; ability to work cross-functionally, with multi-disciplined teams
Qualifications
Minimum Knowledge & Experience Required for the Position:
Education:
- Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.
Experience:
- Minimum of five years’ experience in customer facing/support role within medical device or healthcare field
- Familiarity working in a health care setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferred
Additional Skills/Knowledge:
- Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred
- Working knowledge of the health care industry, preferred
- Experience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT Devices