Account Supervisor

RAPP Chicago is looking for an Account Supervisor to join our award-winning Account Leadership team.

Who We Are

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

How We Do It

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

Your Role

RAPP is seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the day-to-day manager of the client relationship, a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand-off management, and team management.

Your Responsibilities

• Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues.
• Understand and manage a complex and technical work stream; oversee and guide technology and development teams against business objectives.
• Support business role and account side of technical work and decisioning, while understanding and managing details of technical development work in the context of a larger business picture and multi-year roadmap.
• Demonstrate accountability for agency performance, as well as financial and commercial management of the businesses.
• Facilitate the development of project briefs, working with strategic planners and analysts.
• Manage client expectations, objectives, timelines, and budgets.
• Lead an integrated agency model to ensure agency teams are aligned and working against shared goals.
• Manage interface with clients, creative teams, production, and consulting teams.
• Encourage client consideration and application of agency-generated POVs when developing ideas and advertising plans.
• Collaborate with other departments (analytics, marketing strategy, creative, technology, etc.) to create and activate marketing communications plans, and SME showcases.
• Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
• Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.

Required Skills

• 5+ years of account management experience in an agency or consulting setting required: digital marketing, performance marketing, or CRM experience a plus.
• Experience working with creative, analytics/marketing sciences as well as technical teams such as software engineering and product development.
• Agile training or experience is a plus.
• Demonstrated solid mid-level client experience and ability to navigate complex client organizations required.
• Bachelor’s degree in marketing, communications, or equivalent experience.
• Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving.
• Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.
• Positive attitude and sound work ethic with the desire to work in a fast-paced environment.
• Ability to demonstrate flexibility and creative problem solving.
• Sets and manages multiple project deliverables including time and cost estimates with internal and external clients.
• Understands and manages factors related to account profitability, client satisfaction, and client retention.
• Needs to be a team player, friendly, easy to work with.
• Needs to be able to handle many different personalities both internally and externally.
• Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment.
• Ability to work effectively and proactively within a team setting that is geographically dispersed.

Our Hybrid Work Model

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $90,000 - $108,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.