Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a Sea Logistics Customer Care Specialist to join our Sea Logistics team.
Your Role
At Kuehne+Nagel our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. As a Customer Care Specialist, you'll be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning!
Your Responsibilities
- Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
- Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair! Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
- Team Collaboration: Teamwork makes the dream work! Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
- Master of Documentation: Keep our records shipshape! Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
- Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture! Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
- Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
- Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
- Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
- Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
- Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
Your Skills and Experiences
- 1+ Years experience with Sea Logistics
- 1+ Years Customer Service experience
- You have excellent written and verbal communication skills
- You have the ability to work a hybrid schedule requiring you to report onsite 4 days per week
- You have the ability to travel for business and training purposes
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.
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