The Supervisor of Revenue Cycle Operations is responsible for effectively supervising assigned projects and teams. He/She will understand project scope, identify issues and risks and work with management to implement process improvements as it relates to a project. The Supervisor is responsible for day-to-day activities with staff. Responsibilities include, but are not limited to, effective training of new and existing staff, monitoring staff performance, monitoring inventories, and meeting with staff monthly on performance expectations. The Supervisor will provide guidance and mentorship teams to create a successful and knowledgeable team. He/She is expected to collaborate with peers and cross-functional teams to enhance company success.
Key Accountabilities:
- Full working knowledge of billing and insurance collections and terminology: including government and non-government regulations for hospital and physician-based entities
- Assist in implementing best practices and processes to maximize revenue and collection abilities
- Participate in problem solving for clients to best meet performance targets
- Participate in monitoring of key performance indicators (KPIs) that provide insight to the daily operations, assure effectiveness, and guide continuous improvement
- Ensure projects meet and exceed client expectations
- Escalate and communicate timely to appropriate leadership any issues and/or concerns related to the client performance, and internal staff performance and quality
- Participate in hiring and management of staff, overseeing competencies and performance expectations
- Communicates with leadership ensuring processes are properly managed and staffing needs are appropriately allocated to each project
- Participates in the preparation of month-end reporting to clients
- Communicate regularly with leadership regarding client performance
- Support and mentor team and staff using excellent interpersonal skills
- Model company values on an ongoing basis
- Understand and comply with Company Handbooks, Policies, and Procedures
- Perform other duties as assigned
Qualifications:
- Associate's degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities preferred.
- 2-5 years’ experience: including appropriate healthcare transactions such as billing, insurance follow up, both government and non-government, hospital and physician, denials management, underpayments/zero payments, and other revenue cycle functions.
- Outstanding communication abilities, both written and verbal skills required
- Delegation skills and excellent organization skills
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.