Guest Services Manager

Company:  Outrigger Hospitality Group
Location: Honolulu
Closing Date: 02/11/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Responsibilities:

Supervise all aspects of guest service delivery for the entire hotel. Provide a high level of service to guests and assist in administrative support for the hotel in accordance with hotel standards. Handle guest issues and concerns to ensure resolution to the satisfaction of the guest and company.

Minimum Requirements:

  1. Minimum of three (3) years’ experience in the hospitality industry required.
  2. High school diploma or equivalent required.
  3. Previous supervisory experience preferred.
  4. Must be highly organized, computer proficient and possess excellent written, verbal and interpersonal communication skills.
  5. Must be able to work any day and shift.

Compensation & Benefits:

$58,000-63,800, with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.

  • Health Insurance (Dental, Medical, Prescription, Vision)
  • Paid Holidays, Sick, Vacation and Medical Leave
  • Retirement Plan (401K)
  • Recognition and Award Programs
  • Employee Assistance Program
  • Discounted Hotel Rates
  • And many opportunities for growth through our training and development programs!

Please note that benefits may vary depending on position or property.

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