Sales Service Representative

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.
Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.
Job Location: Cressona, PA
Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:
This position acts as the primary customer liaison, handling information and service requests, while collaborating with the Account Executive to secure profitable business opportunities. This position reports to the Customer Service Team Leader.
Required Education/Experience:

• High School Diploma or GED equivalent.
• Proficient in Microsoft Excel.
• Excellent communication, problem-solving, interpersonal, and organizational skills.
• Strong critical thinking and analytical abilities.
• High attention to detail.
• Professional and composed demeanor.
• Positive and proactive attitude.

Preferred Skills/Qualifications:

• 1 year of previous telemarketing/ customer service experience is preferred.

Job Responsibilities:

• Develop a deep understanding of Hydro's products, markets, policies, and procedures to effectively meet customer needs.
• Partner with Account Executives and manufacturing teams to drive business development, optimize resources, and achieve customer service and profitability goals.
• Process orders, provide status updates, and deliver quotes daily to customers across multiple regional plants and teams.
• Follow up on quotes to ensure timely responses and resolution.
• Manage customer complaints from initial contact through resolution, including credit processing.
• Collaborate with teams to oversee work-in-progress (WIP) and ensure smooth operations.
• Contribute to the Genesis process, supporting the creation of standardized practices that reduce waste, improve cross-functional collaboration, and enhance team productivity.
• Perform other duties as assigned to support business needs.

Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or click
Application Support link
A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.
Click here to explore our world and the heart of our operations.
Posted on: Sep 25, 2024
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