Customs Brokerage Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Globally unified systems

Job Description

A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Track and Trace international shipments.
• Ensure smooth, accurate, and timely submission of US Customs entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies.
• Timely dispatch of freight to truckers and coordinate delivery.
• Ensure accurate and timely client and service provider billing.
• Identify and manage exceptions while identifying opportunities for continual improvement in processes.
• Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Ensure compliance at all times by following government regulations and company policies.

Qualifications

• Minimum of 1 year of Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies preferred.
• Experience working with truckers, terminals, forwarders, and carriers preferred.
• Driven and motivated to continue a career in international logistics.
• Must be able to work out of the El Paso office.
• High School Degree or equivalent required.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Must have the ability to work overtime in support of the department's needs.
• Fluent in English and Spanish, both written and verbal, preferred.
• Good computer skills (Word, Excel, and familiarity with PowerPoint).
• Familiarity with 10-key usage.
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Demonstrated ability to be proactive in thought and action.
• Strong organizational skills.
• Analytical with a strong attention to detail.
• Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Ability to work independently and in a collaborative team environment.
• Willing to pitch in and help on last-minute projects or assist team members.
• Excellent written, verbal, and interpersonal communication skills.
• Has a demonstrated strong work ethic, and reliability.
• Comfortable working in a professional business environment.
• Proven ability and desire to learn new software and technologies.
• Successful candidates must pass a background check.

Desired Qualifications:

• Undergraduate Degree Preferred.
• Customs Brokerage License or actively pursuing.
• Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies.

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor, and Manager.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.